Workforce Outcomes Collection Specialist

Position Summary The Workforce Development Placement Retention Specialist provides administrative and operational support for participant retention, employment outcome tracking, supportive service administration, and compliance across Workforce Sectoral Programs. Working closely with the Retention Coordinator and Workforce team, this position supports participant follow-up, employment verification, documentation, OMNY card and stipend administration, and data management to promote participant success and contract compliance.

Pay Rate: $20.00 - $22.00 per hour commensurate with education, skillset, and experience Participant Retention & Support

• Conduct participant follow-up through phone calls, email, text messaging, virtual meetings, and in-person visits, as appropriate.
• Travel locally to obtain employment verification documents and other required retention documentation.
• Assist with employment verification and maintain participant communication logs.
• Schedule retention appointments and identify participants needing additional support.
• Support participant retention efforts and alumni engagement activities.

Supportive Services Administration

• Submit OMNY card requests for eligible participants.
• Submit transportation stipend requests in accordance with program guidelines.
• Distribute OMNY cards, transportation stipends, and approved participant incentives.
• Maintain supportive service tracking logs and supporting documentation.
• Coordinate with the Retention Coordinator to resolve reconciliation discrepancies.

Outcomes & Compliance

• Enter participant outcomes into Salesforce and other required databases.
• Verify and upload employment documentation.
• Conduct routine participant file reviews.
• Prepare routine compliance and outcome reports.
• Track missing documentation and follow up with participants.
• Assist with monitoring visits and audit preparation.

Administrative Support

• Assist with participant events and communications.
• Prepare participant packets and maintain electronic files.
• Provide general administrative support to the Retention Coordinator and Workforce team.
• Perform other related duties as assigned.

Work Environment & Travel

• Occasional local travel throughout New York City (approximately 15–20% of work time) is required.
• Travel may include visits to participant worksites, community locations, or partner agencies to collect employment verification documents, distribute OMNY cards and participant incentives, and support retention activities.
• Must be able to travel independently using public transportation or other approved means of transportation.
• Occasional evening hours may be required to accommodate participant work schedules.

Qualifications

• High School Diploma/GED required; Associate's degree preferred.
• Experience in administrative support, workforce development, customer service, or data entry preferred.
• Experience with Salesforce or similar databases preferred.
• Strong organizational, communication, and recordkeeping skills.
• Attention to detail and ability to maintain confidential records.

Core Competencies

• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication.
• Customer service and participant engagement.
• Ability to maintain confidentiality and professionalism.
• Ability to manage multiple priorities in a fast-paced environment.