Workforce Planning Specialist

Role Objective:

• Provide administrative and operational support to the Workforce Planning team by managing post roster updates, processing schedule changes, and addressing employee inquiries. The role is responsible for maintaining accurate workforce data, ensuring timely system updates, and upholding compliance with company policies and operational requirements. This supports service continuity, strengthens data integrity, and facilitates effective communication between employees, team leaders, and the Workforce Planning team.

Job Structure:

• Designation: Workforce Planning Specialist
• Mode of Work: Onsite (5 days a week)
• Work Location: Bangalore.
• Job Type: Fulltime
• Shift: 24/7, 365 days

Key Responsibilities:

• Manage postroster updates and process schedule changes accurately and within required timelines.
• Maintain and update workforce systems, ensuring all employee and schedule data is current and compliant with company standards.
• Respond to employee inquiries related to rosters, schedules, and workforce procedures, providing timely and clear support.
• Monitor data accuracy and integrity, identifying discrepancies and coordinating corrections with relevant stakeholders.
• Collaborate with team leaders and Workforce Planning to ensure roster changes align with operational needs and service continuity.
• Assist the WFM officer to generate routine reports and dashboards to support workforce planning, decisionmaking, and compliance monitoring.
• Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and assisting with system or workflow updates.

Skills:

• Workforce planning and rostering in 24/7 operations.
• Experience in schedule coordination and knowledge of compliance support.
• MS Excel proficiency with accurate data entry and documentation.
• Handling high volume operational requests with prioritization and service focus.
• Excellent written and verbal communication and stakeholder management skills.

Requirements:

Education: Graduate or Equivalent

Experience: 3+ years of relevant experience