Workforce Report Supervisor

Workforce Report Supervisor

Job Summary:
The Workforce Report Supervisor is responsible for overseeing the preparation, analysis, and dissemination of various workforce reports to senior management and stakeholders. This critical role requires a detail-oriented professional with strong analytical skills and experience in WFM and HR reporting.

Key Responsibilities:

• Supervise and review the preparation of workforce reports (e.g., headcount, turnover, demographics) from multiple data sources

• Analyze report data to identify trends, opportunities for improvement, and areas requiring attention

• Collaborate with stakeholders to ensure reports meet their needs and requirements

• Develop and maintain relationships with HR systems administrators to ensure accurate data extraction and integration

• Provide training and guidance to junior staff on reporting processes and best practices

Required Skills and Qualifications:

• 3+ years of experience in HR / WFM reporting and analytics

• at least 1 year of leading WFM / Reports teams

• Strong analytical and problem-solving skills with attention to detail

• Excellent communication and interpersonal skills

• Proficiency in MS Office (Excel, Word) and HR systems

• Ability to work independently and manage multiple priorities

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.