ContactPoint360
Workforce Report Supervisor
Skills
1 month ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Cebu City, 6000 Cebu, Philippines
Work mode:
Onsite
Published on:
8 September 2026
What they need
Join our CP360 Family, today!
From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Visit our website for more information: https://contactpoint360.com/
Job Summary:
The Workforce Report Supervisor is responsible for overseeing the preparation, analysis, and dissemination of various workforce reports to senior management and stakeholders. This critical role requires a detail-oriented professional with strong analytical skills and experience in WFM and HR reporting.
Key Responsibilities:
- Supervise and review the preparation of workforce reports (e.g., headcount, turnover, demographics) from multiple data sources
- Analyze report data to identify trends, opportunities for improvement, and areas requiring attention
- Collaborate with stakeholders to ensure reports meet their needs and requirements
- Develop and maintain relationships with HR systems administrators to ensure accurate data extraction and integration
- Provide training and guidance to junior staff on reporting processes and best practices
Required Skills and Qualifications:
- 3+ years of experience in HR / WFM reporting and analytics
- at least 1 year of leading WFM / Reports teams
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and interpersonal skills
- Proficiency in MS Office (Excel, Word) and HR systems
- Ability to work independently and manage multiple priorities
What's in it for you?
Great base salary
HMO Medical Insurance
Dental Coverage
Paid Vacation and Sick leave
13th-Month Pay
Career & Leadership Development Training Programs
Corporate Employee Discounts on Partnered Stores
Other offers great for you!
These companies are also looking for great profiles
Yunik
Data Scientist Senior – Marketing Analytics
650
Freelance
Paris, France
Hybrid
Skills
1 day ago
Quick apply
Yunik
AI Engineer / Ingénieur IA Générative & Agentique
Freelance
Paris, France
Hybrid
Skills
21 hours ago
Quick apply
rassine agency
Business Developer freelance - Franchise Food
1 000 €/mois + 15 % du MRR à vie
Freelance
Remote
Skills
20 hours ago
Quick apply