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Workforce Report Supervisor

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Onsite

Workforce Report Supervisor

ContactPoint360

Workforce Report Supervisor

Skills

Data MiningData Analysis

1 month ago

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Important information


Contract type:

Permanent

Location:

Cebu City, 6000 Cebu, Philippines

Work mode:

Onsite

Published on:

8 September 2026

What they need


Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Visit our website for more information: https://contactpoint360.com/

Job Summary:
The Workforce Report Supervisor is responsible for overseeing the preparation, analysis, and dissemination of various workforce reports to senior management and stakeholders. This critical role requires a detail-oriented professional with strong analytical skills and experience in WFM and HR reporting.

Key Responsibilities:

  • Supervise and review the preparation of workforce reports (e.g., headcount, turnover, demographics) from multiple data sources
  • Analyze report data to identify trends, opportunities for improvement, and areas requiring attention
  • Collaborate with stakeholders to ensure reports meet their needs and requirements
  • Develop and maintain relationships with HR systems administrators to ensure accurate data extraction and integration
  • Provide training and guidance to junior staff on reporting processes and best practices

Required Skills and Qualifications:

  • 3+ years of experience in HR / WFM reporting and analytics
  • at least 1 year of leading WFM / Reports teams
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and interpersonal skills
  • Proficiency in MS Office (Excel, Word) and HR systems
  • Ability to work independently and manage multiple priorities

What's in it for you?

  • Great base salary

  • HMO Medical Insurance

  • Dental Coverage

  • Paid Vacation and Sick leave

  • 13th-Month Pay

  • Career & Leadership Development Training Programs

  • Corporate Employee Discounts on Partnered Stores

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