Workforce Software Consultant

We are looking for a Workforce Software (WFS) Consultant with at least 5 years of experience in Workforce Time Management. The consultant will work from offshore (India), closely supporting the onsite team in Australia. This role involves incident resolution, configuration support, and collaboration to ensure smooth workforce management operations.

Key Responsibilities

• Provide day-to-day offshore support for Workforce Software Time Management.
• Troubleshoot and resolve incidents, service requests, and data issues within SLAs.
• Perform configuration updates, testing, and validations in WFS.
• Assist onsite team with escalations, upgrades, and payroll-related time data issues.
• Document fixes, update SOPs, and contribute to the knowledge base.
• Work in a global delivery model, collaborating across time zones .

Required Skills & Experience

• 5+ years of hands-on experience in Workforce Software (WFS) with focus on Time Management.
• Good knowledge of timekeeping, schedules, and absence/leave management.
• Experience with integration to Payroll/HR systems (ECP/ EC - SuccessFactors).
• Strong troubleshooting and incident management skills.
• Effective communication and ability to coordinate with onsite teams.

Preferred Qualifications

• Exposure to Australian payroll and compliance rules (advantageous).

Familiarity with labor laws, union rules, or award interpretation