Workforce Support Analyst

Are you the person colleagues turn to when systems are not working as expected?

We're partnering with a well-known Australian organisation that is looking for a Workfront Support Analyst to become the go-to expert for Adobe Workfront across the business. This is a hands-on role supporting users, improving processes, resolving platform issues and helping drive adoption as Workfront becomes a critical business platform.
You'll sit at the intersection of business and technology, working closely with end users, project teams and technical specialists to ensure the platform delivers a seamless experience.
This is an excellent opportunity for someone with application support, systems administration, service desk, business systems or operations experience who enjoys solving problems and building strong stakeholder relationships.
  
What you will be doing: -

• Become the primary contact for Workfront users across the business
• Manage and prioritise incoming support requests, ensuring issues are resolved efficiently
• Investigate and troubleshoot user, process and platform-related issues
• Partner with technical teams and system administrators to coordinate fixes, enhancements and system changes
• Support testing and validation activities before new functionality is released
• Maintain knowledge articles, user guides and support documentation
• Identify recurring issues and recommend process or system improvements
• Deliver practical support, coaching and guidance to users
• Monitor platform performance and report on trends, risks and improvement opportunities
• Contribute to the long-term success and adoption of the Workfront platform

The experience you will have:
You'll bring a mix of technical curiosity, strong communication skills and a genuine passion for helping people.
Ideally, you'll have experience in:

• Application support, systems support, service desk, operations or business systems environments
• Managing support queues, incidents or service requests
• Investigating and resolving system, process or user issues
• Working with stakeholders across business and technology teams
• Training, supporting or guiding end users
• Continuous improvement and process optimisation
• Producing reports and identifying trends from support data

Nice to Have

• Exposure to Adobe Workfront
• Experience with platforms such as Jira, ServiceNow, Azure DevOps or similar workflow tools
• Experience supporting project management, marketing operations or work management platforms

Why Apply?
This role offers the opportunity to:

• Build deep expertise in Adobe Workfront
• Work closely with platform owners and technical specialists
• Develop experience in business analysis, process improvement and platform support
• Influence platform enhancements and user experience outcomes
• Join a collaborative team where stakeholder engagement and customer service are highly valued
• Position yourself for future opportunities across platform ownership, systems analysis, business analysis or Workfront administration

The Ideal Person
We're looking for someone who is naturally curious, highly organised and enjoys finding solutions. You'll be comfortable juggling competing priorities, communicating with stakeholders at all levels and translating technical concepts into practical outcomes for end users.
  
Most importantly, you'll enjoy helping people, improving processes and ensuring systems deliver real value to the business.

If this position is of interest to you, please click ‘Apply’, or you can just send your details to [email protected]
Konnexus specialises in the recruitment of permanent and contract professionals within data analytics, AI/ML, data, and platform engineering. If this role is not right but you want a new position or a conversation about the market, please call us on [03 9052 5900](tel:03 9052 5900) and we will pass you onto the right Consultant.