Workforce Support Analyst

We are hiring a Workforce Support Analyst (Workforce Software) with 3+ years of total experience and at least 2+ years of relevant experience in Workforce Time & Attendance systems.
The ideal candidate should be a certified Workforce Software professional (PT101, PT102) with hands-on experience in troubleshooting, managing support tickets, performing root cause analysis, and responding to user queries.
A bachelors degree in Business, Information Systems, or equivalent experience is required. Strong communication skills, ERP knowledge, and reporting tool proficiency are desirable.
This is a hybrid role open across India, working in UK or EST shifts, with telephonic interviews and background verification required.

Skills : - Workforce Support Analyst, Workforce Software, Time and Attendance, Production Support, Troubleshooting, Log Analysis, Root Cause Analysis, Workforce System Configuration, Lookup Tables Maintenance, User Support, Functional Support, Technical Support, ERP Functional Knowledge, Reporting Tools, PT101 Certification, PT102 Certification, Certified Workforce Software Professional, Business Systems, Information Systems, Hybrid Job India, UK Shift, EST Shift, Telephonic Interview, Workforce Management, Workforce Software Support

Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Hybrid