Workforce Systems Analyst

Workforce Systems Analyst – Employee Monitoring & Time-Tracking (Up to ₱60K | Day Shift | Onsite | FREE AI Certification)

Cebu City | Onsite | 8:00 AM–5:00 PM | Monday–Friday

ROLE SNAPSHOT

You own how GoTeam sees its own workforce. Every productivity, attendance, and utilization number that leadership and department heads rely on runs through the monitoring and time-tracking platforms you administer — and it's your job to keep that data accurate, healthy, and trustworthy as the business scales. Your day moves between provisioning users and agents, watching activity data and alerts, investigating anomalies, and turning raw signals into reports people across the organization actually act on.

This is not a passive reporting role. You work across IT, Operations, HR, and Finance to close coverage gaps, reconcile discrepancies, and hold the standard for how sensitive employee data is handled. Best suited for someone who wants clear ownership of an internal system, exercises real discretion, and takes pride in the evidence being right the first time.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• 3+ years administering an employee monitoring / time-tracking platform — Teramind, ActivTrak, Veriato, Hubstaff, Time Doctor, or InterGuard
• Direct ownership of productivity, attendance, and utilization reports and dashboards built in intermediate-to-advanced Excel or Google Sheets (pivot tables, lookups, charts)
• Working command of workforce metrics: productivity, utilization, adherence, and attendance
• A track record of handling sensitive employee data with discretion, and presenting findings to non-technical stakeholders in clear written and verbal English
• Ability and willingness to work onsite in Cebu on a fixed Monday–Friday day shift (8:00 AM–5:00 PM PHT)

STRONG SIGNALS

• Exposure to SQL or a BI / reporting tool (Power BI, Looker Studio)
• Background in BPO, shared services, or a remote-workforce environment
• Familiarity with endpoint management concepts (agent deployment, device inventory)

RESPONSIBILITY PILLARS

Platform Administration

You own the health and configuration of the monitoring and time-tracking platforms end to end.

• Provision users, groups, and agents across the workforce
• Configure policies, rules, and license allocation
• Run agent health checks and close endpoint coverage gaps

Monitoring & Investigation

You are the first line of judgment on what the activity data is telling the business.

• Review daily activity data and alerts
• Investigate anomalies and confirm root cause
• Escalate policy violations to the right stakeholders

Reporting & Dashboards

You turn raw monitoring signals into decisions department heads can make.

• Build productivity, attendance, and utilization reports for all GoTeam departments
• Maintain scheduled daily, weekly, and monthly dashboards
• Deliver every reporting cycle on time

Data Reconciliation & Audit

You guarantee the numbers hold up when they're challenged.

• Reconcile monitoring and time-tracking data against attendance records
• Flag and drive resolution of discrepancies
• Document activity evidence for investigations and audit requests

Documentation & Rollout

You keep the system knowable and current as tooling changes.

• Maintain monitoring policies, configurations, and SOPs
• Coordinate with IT on agent installation and user onboarding/offboarding
• Lead testing, validation, and rollout as tools are updated or replaced

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares , we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery . At GoTeam, the entire internal team is supported by a public commitment to AI, including:

• Educating 100,000 Filipinos on AI
• The GoTeam Founder, Matt Kesby’s book “Untangling AI” and two associated businesses: Multiplai.tech and aicoaches.com
• Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward— everyone will be EXPECTED to implement AI . You will have unlimited support to drive AI implementations inside the business.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds and vision reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 paid time-off credits
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• ₱200/day onsite allowance
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click "Apply"

When you click "Apply," you'll first be directed to our Careers Page to create your R24 profile.

Once your profile is complete, you'll automatically be guided to Multiplai Interview Room, our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free.

You can start immediately or complete it later at a time that works best for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace — no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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