Workfront Specialist (Multiple roles)

Milestone IT is currently seeking Workfront Specialists to join a leading organisation on an exciting 12-month contract.

This is a great opportunity for someone who has a passion for technology, problem-solving and helping people get the most out of business systems.

You’ll play a key role in supporting Adobe Workfront, acting as the first point of contact for users and helping ensure the platform continues to operate effectively and evolve with business needs.

About the Role

You’ll be responsible for managing the day-to-day Workfront support function, including:

• Managing and prioritising the Workfront support queue
• Acting as the first point of contact for users requiring assistance
• Triaging, troubleshooting and resolving user, process and system issues
• Investigating whether issues relate to the user, process or system and determining the appropriate course of action
• Escalating more complex technical issues to the Workfront System Administrator or technical support teams
• Working closely with business and technical stakeholders to drive issues through to resolution
• Providing hands-on user support, guidance and training
• Identifying recurring issues and opportunities for process, system and user-experience improvements
• Supporting system changes, testing, enhancements and ongoing administration
• Maintaining documentation, FAQs, user guides and support materials
• Monitoring support trends, volumes and resolution times and providing reporting where required

About You

We're looking for someone who combines strong Workfront knowledge with excellent customer and stakeholder management skills.

You'll ideally have:

• Experience supporting Adobe Workfront
• Strong troubleshooting and problem-solving skills
• Experience managing a support queue, tickets or service requests
• Excellent stakeholder management and communication skills
• A genuine customer-focused approach and a passion for helping users
• The ability to explain technical concepts and processes clearly to people with varying levels of technical capability
• Strong organisation skills and the ability to manage multiple competing priorities
• Experience working across business and technical teams
• An understanding of business processes and how technology can support and improve them
• Experience with tools such as Jira, ServiceNow, DevOps or similar would be advantageous
• Strong Microsoft Office 365 skills across Excel, Word, PowerPoint, Teams and SharePoint

The Opportunity

This is more than a traditional support role. You'll be a key link between business users, process owners and the technical team, helping shape how Workfront is supported and continuously improved as it moves into BAU.

If you're a Workfront professional who enjoys solving problems, working with stakeholders and making technology easier for people to use, we'd love to hear from you. Apply now or contact Milestone IT on (03) 9670 6682 9670 6682).