WORKING SHIFT SUPERVISOR

Working Shift Supervisor – Pita Pit Upper Hutt

Location: Upper Hutt, Wellington
Employment Type: Full-time
Guaranteed Hours: Minimum 30 hours per week
Pay: $28.00–$30.00 per hour, depending on skills and experience

Pita Pit Upper Hutt is looking for a reliable, motivated, and hands-on Working Shift Supervisor to supervise and coordinate team members while supporting the smooth day-to-day operation of the store.

This is a practical leadership role where you will work alongside the team while taking responsibility for service standards, food quality, food safety, staff coordination, stock control, and the effective operation of assigned shifts.

Key Responsibilities

• Supervise and coordinate team members during assigned shifts.
• Allocate team members to specific workstations and duties according to customer demand and operational requirements.
• Coordinate staff breaks and shift coverage to maintain effective store operations.
• Lead, train, support, and motivate team members and provide on-the-job coaching and feedback.
• Prepare and serve food in accordance with Pita Pit recipes, procedures, portioning standards, and food safety requirements.
• Undertake hands-on food preparation, including preparing ingredients, grilling proteins, making salads, filling and rolling pitas, and preparing other menu items.
• Monitor food preparation levels and direct team members to replenish ingredients as required.
• Check food quality, presentation, portioning, and preparation standards before products are served.
• Deliver excellent customer service and respond appropriately to customer enquiries, complaints, refunds, and service issues.
• Monitor customer queues and service speed and reallocate team members when required.
• Coordinate in-store, online, click-and-collect, delivery, catering, and school lunch orders to ensure orders are prepared accurately and on time.
• Monitor stock levels, undertake stock counts, order stock, and ensure sufficient inventory is available for trading.
• Receive and check deliveries and ensure stock is stored and rotated correctly.
• Monitor food waste and assist in minimising unnecessary wastage.
• Ensure food safety requirements are followed, including temperature checks, date labelling, food storage, personal hygiene, and cleaning procedures.
• Ensure health and safety, workplace safety, and security procedures are followed by team members.
• Ensure opening, closing, cleaning, and food safety checklists are completed correctly.
• Complete or supervise opening and closing procedures.
• Operate the POS system, handle cash and electronic transactions, and assist with till checks and end-of-day reconciliation.
• Monitor sales, stock usage, labour usage, and other shift performance indicators.
• Coordinate shift handovers and communicate outstanding operational matters to management or the next supervisor.
• Identify and report equipment, maintenance, food safety, staffing, or operational issues.
• Ensure team members comply with Pita Pit policies, uniform standards, hygiene requirements, and workplace procedures.
• Assist with recruitment, induction, staff training, and performance reviews where required.

Skills and Experience

• At least 2 years' relevant experience in hospitality, café, fast-food, restaurant, or a similar food-service environment, with experience in team supervision or leadership.
• Previous hands-on experience preparing and serving food in a commercial food environment.
• Strong leadership, communication, and teamwork skills.
• Excellent customer service and problem-solving abilities.
• Ability to supervise team members while also working hands-on as part of the team.
• Ability to work effectively in a busy, fast-paced environment.
• Good organisational and time-management skills.
• Sound understanding of food safety and workplace health and safety practices.
• Experience with stock control, ordering, POS operation, and cash handling is desirable.
• Reliable, proactive, and able to use sound judgement when dealing with operational and staffing matters.
• Flexibility to work weekdays, evenings, weekends, and public holidays as required.

What We Offer

• $28.00–$30.00 per hour, depending on skills and experience.
• Minimum 30 guaranteed hours per week.
• Ongoing training and development.
• Supportive and practical team environment.
• Opportunity to develop your leadership and hospitality experience.

If you are a dependable, hands-on supervisor who enjoys leading a team, working in a fast-paced environment, and delivering great food and customer service, we would love to hear from you.

Please submit your CV and a cover letter outlining your relevant experience.

Pay: $28.00 – $30.00 per hour

Expected hours: No less than 30.0 per week

Work Location: In person