Working Student Customer Success

Who you are

• You speak very good German and good English
• You are pursuing a Bachelor’s or Master’s degree with a technical focus, e.g. Electrical Engineering, Industrial Engineering, Energy Management, Renewable Energies, or a comparable field
• You are hands-on, work independently, and enjoy finding practical solutions
• You enjoy working with customers and users and have a good understanding of their needs
• You enjoy preparing information, trainings, and meetings and documenting results clearly and in a structured way
• You are confident using MS Office and ideally have experience with tools such as Notion, HubSpot, or similar CRM/documentation tools
• You are interested in Customer Success, digital products, and the energy industry and are eager to grow in an open and collaborative team

What the job involves

• We are looking for a motivated Working Student to support our Customer Success Team in Cologne
• In this role, you will gain hands-on experience working with customers, contribute to customer projects, and support experienced Customer Success Managers with standard trainings and webinars
• You support our Customer Success Managers in customer projects and help customers in a structured and solution-oriented way
• You take ownership of your own tasks in customer interactions – from preparing and documenting information to preparing customer-specific content and following up on next steps
• You support online trainings and webinars for new users and learn, together with experienced colleagues, how to communicate content clearly and in a customer-oriented way
• You work closely with our Customer Success Team and gain hands-on insights into customer support, the digital energy industry, and our software solutions

Benefits

• Flexible working model (fully remote OR hybrid OR onsite). We are a remote-first company, meaning that everyone is free to choose their remote work percentage anywhere from 0% to 100% within Germany.
• 33 days vacation per year; 30 days are regular holidays and 3 days are corporate holidays (Rose-Monday, Christmas Eve, New Year's Eve).
• Modern office loft that welcomes four legged friends. Coffee lovers will find fair-trade organic coffee from a local roastery and premium Oatly Barista oat milk. Fresh fruit and various Charitea options also boost energy throughout the day.
• Subsidised Urban Sport Club membership. M membership with a personal contribution of only 10€ per month.
• Company-funded tech equipment; 16-inch MacBooks (including keyboard and mouse), noise-cancelling headphones.
• Workations: Option to work up to three months per year abroad.
• Flexible use of a monthly mobility budget for environmentally friendly mobility solutions. You choose how to spend it!
• Regular company and team events; Carnival party, Christmas party, spring break / summer party and quarterly team events.
• Time and resources for individual growth: 5% of your weekly time and 1.000€ per year for learning and development and full access to our online learning platform (e.g. for courses in soft skills, productivity, mental health).