Working Student E-Commerce & Client Experience EMEA (m/f/d)

Position

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.

At RIMOWA, we want every digital interaction to reflect the care clients expect from our brand. As a working student, you will support our EMEA E-Commerce & Client Services teams with day-to-day operations, performance analysis and initiatives that improve the client experience. You will work with colleagues across E-commerce, CRM, R etail and Client Services, gaining a practical view of how these teams work together.

Job responsibilities

• Help prepare weekly sales and client experience reports, check data quality and highlight trends or questions for the team.
• Support product launches and campaigns by checking product information, website content and the online shopping journey across EMEA markets.
• Test new website features and processes, document issues clearly and follow up with the relevant teams.
• Assist with e-commerce operations, such as tracking order issues and helping colleagues investigate individual cases.
• Support client experience and CRM initiatives by preparing analyses, coordinating outreach lists and tracking results.
• Research e-commerce, omnichannel and client service practices and share useful ideas with the team.
• Help coordinate smaller projects and keep documentation, timelines and follow-ups organised.

Profile

• You are enrolled in a degree programme, ideally in business, marketing, digital commerce or a related field.
• Fluent in English and German; another European language is a plus.
• You are comfortable with Excel and PowerPoint and enjoy working with data. Experience with analytics, CRM or e-commerce tools is welcome, but not required .
• You work carefully, ask questions when something is unclear and follow through on your tasks.
• You enjoy collaborating with different teams and are interested in how digital commerce and client service shape the experience of a premium brand.
• First experience in retail, hospitality, customer service or e-commerce is a plus.

Additional information

What you can expect from us:

• Paid vacation
• 14€ hourly wage
• Flexible working hours and up to two days home office per month
• Corporate benefits and 30% discount on the RIMOWA assortment
• Great canteen with freshly cooked and affordable meals
• Free employee parking and public transportation ticket (subsidized)
• Urban Sports Club membership International environment and development opportunities within LVMH

BECOME PART OF RIMOWA:

Please send us your complete application documents including your salary requirements and details of your possible starting date.

We look forward to receiving your application! Look for us on Instagram @RIMOWA or visit us on our RIMOWA Career page: https://career.rimowa.com/

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.

RIMOWA MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.