Workplace Administrator – End User Computing (EUC)

Job Objective

The Workplace Administrator – End User Computing (EUC) is responsible for delivering secure, efficient, and compliant end-user IT services, including computing asset deployment, endpoint configuration, Microsoft 365 and Intune administration, lifecycle management, and supporting the transformation of end-user computing toward an AI-enabled workplace.

Key Responsibilities

• Deploy and configure laptops, desktops, printers, and scanners for end users.
• Ensure systems are fully configured, secured, and productivity-ready on Day 1.
• Perform Active Directory / Microsoft Entra ID domain join (AD Join / Azure AD Join).
• Manage device administrator rights and enforce least privilege access.
• Implement BitLocker encryption and secure endpoint configurations.
• Apply CIS benchmark hardening using Microsoft Intune policies.
• Install and manage endpoint protection (Microsoft Defender / Sophos).
• Provision and de-provision user accounts, access, and assets.
• Provide L1/L2 support and manage tickets via ITSM tools.
• Ensure SLA adherence and timely resolution of issues.
• Support Layer 1 network activities (cabling, connectivity checks).
• Maintain IT asset inventory and CMDB records.
• Conduct user training and ensure policy acknowledgement.
• Ensure Support AI-enabled landscape by empowering users to adopt automated tasks
• Ensure Support audits and ensure compliance with IT policies.

Experience Requirements

3–6 years of experience in End User Computing / Workplace IT.

Certification (Preferred)

• ITIL Foundation
• Microsoft MD-102 / MS-102

Technical Skills / Tools

• Microsoft Intune, Microsoft Entra ID
• ITSM tools (Freshservice, ServiceNow)
• Asset Management / CMDB systems
• Endpoint Security tools (Defender, Sophos)
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Microsoft CoPilot (Agents, and Generative AI)