JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves: The Workplace and Lobby Concierge is responsible for delivering exceptional guest experience at Westpac's corporate offices by serving as the welcoming face of the workplace. This client-facing role combines passion for service with professional hospitality skills to create a positive environment for all visitors and employees. Responsible for implementing the workplace experience program, fostering strong partnerships between JLL, service partners, and Westpac, and ensuring consistently high-quality service delivery through proactive communication, enhanced engagement, and high-touch service in support of Westpac's operations.
Key Responsibilities include: Welcome guests and employees professionally; manage visitor bookings, temporary passes, and lobby traffic.
Serve as primary contact for employee inquiries, troubleshooting, and feedback; respond to all requests within timely manner.
Engaging with employees and conducting floor walkthroughs to ensure workspaces are properly stocked and maintained.
Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
Manage conference room bookings, resolve scheduling conflicts, and support client events
Maintain reception, lobby, and front desk areas to brand standards; manage signage, supplies, and lobby accessories
Collaborate with account teams and vendors to deliver integrated services compliant with SLAs
Create work orders for maintenance, safety, and security concerns
Identify and escalate risks to prevent security incidents or operational disruptions
Support data collection, reporting, and continuous improvement initiatives
Sound like you? This is what we’re looking for: Minimum 1-2 years of previous customer service, security, or hospitality-related experience
People Person: The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge of a range of information technology tools and platforms
Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Familiarity with Westpac's guest management system Condeco preferred
Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories
Benefits: Great employee discounts off fitness, wellbeing &amp; other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us: As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ538460
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Workplace and Lobby Concierge (Part time)

Workplace and Lobby Concierge (Part time)

This job is no longer available

Talents

Recruiters

About