Workplace Coordinator

Location Germany Eschborn

Working Location Category Placed

About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role We are seeking a dedicated and proactive Workplace Coordinator to enhance our office environment and to support our facilities team.

In this role, you will effectively manage and coordinate on-site suppliers to ensure that exemplary customer service is provided to all customers. You will be the first point of contact for all local stakeholders regarding FM requests and issues. You will contact the Client’s employees to ensure Service Level Agreements are met. You will deliver excellent customer service to exceed expectations.

Main Responsibilities

• Follow up on requests through the Helpdesk and ensure all faults and repairs are logged in the system.
• Build relationships with local clients to proactively and effectively understand and anticipate their needs.
• Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
• Proactively identify improvements on site by conducting site tours focused on Health, Safety, Sustainability, and Facility Services.
• Maintain customer satisfaction at the highest level by providing a high-quality and proactive service.
• Ensure reception and conference rooms are always clean, tidy, fully equipped and ready for use.
• Manage meeting room bookings and set-up.
• Distribute mail that is collected from the mailroom.
• Ensure coffee machines are properly stocked.
• Order and distribute mobile phones, including SIM cards.
• Occasionally support employees with the return of their lease cars in accordance with the checklist.
• Ensure personal presentation and grooming are maintained to a high standard.
• Support the Client with new-hire inductions, including arranging access cards, locker access, etc.
• Adhere to and promote Macro’s organisational values.
• Effectively and accurately communicate relevant information.
• Liaise with the supply chain including maintenance, cleaning, and vending, to ensure the overall service is timely and seamless.
• Carry out regular checks and inspections to ensure supply chain delivery and Health & Safety compliance.
• Identify new opportunities to improve processes, service levels, and standards.
• Perform other reasonable tasks and duties as requested by line management and the Client FM team.

About You The ideal candidate will have:

• Previous experience as a receptionist or Facilities Coordinator in a corporate environment.
• A degree, preferably in Facility Management or an equivalent field.
• Fluency in both written and spoken German and English at a proficient level.
• Qualifications in a related subject or equivalent knowledge and experience.
• A proactive and service-minded attitude.
• The ability to work effectively under pressure.
• A customer-focused approach.
• Excellent relationship-building skills.
• A flexible approach and strong team ethos.
• Digital skills and the ability to learn and effectively use new software and systems.
• Good people skills.
• A strong sense of ownership and attention to detail.

Diversity Statement **We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact** [email protected] to speak to a member of our team.