Workplace Experience Ambassador

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Job Description

Guest and Community Engagement:

You will base yourself within the business and be recognized as the “go-to person” for any work-related assistance and enrolment in workspace experience events. The role is defined by working to the following key principals:

• Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.

• Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.

• Build relationships and encourage interaction between colleagues. Drive and develop the community by organizing engaging, popular events and map the participation.

• Understand the needs of the business and what drives the businesses you support.

• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.

• Support and collaborate with other Experience Ambassador to deliver the shared vision.

Day to Day Scope of Work:

• Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.

• Spatial awareness: collect and analyse workspace data to improve the workspace experience.

• Engage with colleagues to understand workstyle behaviour’s and make recommendations on

• how to improve the overall employee experience based on their feedback.

• Document your stakeholder plan and report on engagement activities, success stories and community meetings

• Be abreast of current MyDay initiatives and support /promote as required.

• Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management.

Contents & Events:

• Building a conscious community through a local event calendar (align to the regional calendar).
• Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.
• Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops, yoga sessions etc.
• Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.
• Gatekeeper of the digital signage and communication displays.
• Contribute to monthly newsletter to connect with users and to promote community activities.
• Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.
• Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner.
• Work with the communications team to create event collateral and promotion materials for events in a timely manner.
• Engage with the online community and respond to comments and requests.
• Take ownership of resolving issues and providing a personal follow-up as necessary
• Responsible for maintaining up to date Customer journeys and to map service standards.

Technology:

• Work with BI&T team to Introduce innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.

Candidate Profile

• Have an energetic, enthusiastic, cheerful, and outgoing personality.
• Be able to handle pressure, think quickly and remain level-headed.
• Demonstrated ability to deal with ambiguity, complaint and solve complex problems effectively.
• Strong interpersonal and communication skills engage with all levels of seniority.
• Experience in working in an environment where there are peaks and demands during service times.
• Self-motivated and able to use own initiative.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Interest in continuous improvement and development.
• Must be fluent in English and local language.

Experience and requirements:

• 2+ years of relevant experience in customer service, events, sales, or related industries
• Prior experience in co-working, corporate real estate or start-up experience would be an advantage.
• Proficient computer skills such as MS office and email etiquette.
• Flexible to work in shifts or occasionally out of hours when requested
• Excellent communication skills (both verbal and written).
• Good negotiation skills, coordination, and networking capability.
• A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.
• Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.
• Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.
• Be able to handle pressure, think quickly and calmly.
• Have an energetic, cheerful, and outgoing personality.