Workplace Experience Associate/Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Location

Romania, Bucharest

What this job involves

• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• On-site key point of contact for Facilities in the client’s premises
• Procurement & Vendor Management
• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
• Contracts Management
• Plan and manage all contracts to ensure that they are professionally delivered at the right costs
• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
• Ensure contracts are continually assessed to deliver best value to the client
• Finance Management / Cost and Spend Control / Profitability
• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
• Ensure financial processes are followed at all times
• Ensure Health & Safety Management
• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards
• Site Operations Management (JLL and/or supplier staff/services)
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met, if applicable
• Review existing operations regularly to reduce costs and improve operational standards
• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
• Achieve Key Performance Indicators and Service Level Agreement
• Manage and coach team (JLL team and suppliers’ staff)
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

Sound like you? To apply you need to be / have:
Skills:

• Excellent people skills and ability to interact with a wide range of client staff and demands
• Able to communicate strong in local language. Fluent English
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Knowledge of quality management and KPI measurement
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts and relevant terms
• Budget management and financial analysis skills
• (Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Competencies

• Ability to communicate with and influence a diverse audience. Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Charisma and a personable nature, with strong interpersonal skills. Self-motivated; confident & energetic
• Excellent organizational and communication skills
• Flexibility: projects are long-range, complex and geographically diverse. We need to understand and allow for regional/cultural/contextual differences and allow for local expression without compromising coherence. Initiatives also evolve, rarely ending in the shape they started out. Regional IFM Services Design Specialist must find ways to preserve program intent in spite of external pressures.
• Drive for results: whether piloting in a small number of locations or running a global deployment, ‘drift and swirl’ are constant threats. A successful manager will produce measurable results against pre-defined outcome standards on agreed deadlines – consistently.
• Creative problem-solving: initiative/ EX/ EX subject-matter will vary greatly and demand a very diverse range of solutions. The manager will often need to shape programs from basic ideas, so a certain amount of invention is required.
• You enjoy and excel working on a fast-paced environment
• You are detailed oriented to deliver results timely and with the highest quality. Passion for quality – has an eye for detail to make sure the best delivery of services
• You feel empowered to create memorable human experiences for the client, he internal JLL team and the account ‘s One team while upholding safety standards
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box
• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability
• You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer and willing to challenge status quo
• Exhibits honesty & trustworthiness

Experience

Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years’ experience in facilities, property management, hospitality or related field

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.