Workplace Experience Coordinator (Central)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: As the first point of contact for Employees and Guests to the workplace, we are looking for a passionate person to be able to create a welcoming and professional experience in keeping with the company culture and brand.

The experience begins even before our customers physically arrive, and we need someone who is confident and comfortable to engage with Employees and Guests, creating a memorable touchpoint, and be able to provide fast and effective solutions while ensuring a high level of customer satisfaction.

What your day-to-day will look like:

• Oversee the front of house and provide excellent customer service to the guests, employees and clients

• Collaborate with Event team and various departments to support all the workplace and logistics needs for our onsite events from guest registration and rooms set up

• Maintain booking systems and monitor space utilization

• Update communication materials and signages

• Act as primary contact for employee workspace queries

• Ensure excellent customer service and employee experience

• Liaise with facilities services team and vendors

• Oversee event spaces and day-to-day meetings as requested via internal ticketing

• Multi-task and work in a dynamic environment with high level of integrity

Provide office information and conduct office tours

• Coordinate workspaces for travelling employees

• Exercise good judgment while balancing client requests

• Manage reception duties, mail, lost and found

• Supporting the team in providing information / data for reports

Required Skills and Experience:

• Minimum 3 years of front of house, customer service industry

• Business proficiency and fluency in English, Putonghua and Cantonese

• Experience in client facing and customer service

Location: On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!