Workplace Experience development Specialist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Experience Upskilling App - Simulation Designer & Pit Stop Program Crew

Department: Experience Services, Centre of Expertise

Location: Bangalore, India

Position Overview

JLL is seeking a creative Content Development & Simulation Designer to shape learning experiences for our Experience Upskilling App—a digital platform delivering gamified training to on-site employees across our global facility management accounts.

You'll design compelling simulation-based experiences that drive measurable behavioural change, crafting engaging narratives and dialogues that transform learning objectives into experiences users genuinely want to complete.

Additionally, you'll support JLL's Pit Stop Program—our continuous improvement initiative that captures, evaluates, and shares innovative experience initiatives across global accounts. This dual focus allows you to both create new learning content and help elevate best practices emerging from the field.

What You'll Bring

We're looking for curious, creative L&D professionals who combine storytelling flair with technical understanding. You have proven experience developing narrative-driven training content, ideally including dialogue-based scenarios. You're energized by client interaction and research, using these insights to inform your designs. You thrive in multidisciplinary teams and are driven by making a tangible impact on people's everyday work lives.

Key Responsibilities

Content Creation & Learning Design

Create compelling, natural dialogue for characters within facility management and workplace service scenarios

Develop engaging narratives aligned with learning objectives that drive behavioural change

Design gamified, bite-sized learning experiences using the vendor's platform

Apply pedagogical best practices to ensure effective knowledge transfer

Develop role-specific training modules for diverse on-site employee populations across global accounts

Stakeholder Collaboration & Research

Run workshops and conduct interviews with facility management leaders and account teams Collaborate with the Training Platform Project Lead, vendor's project managers, visual designers, and technical teams

Work with subject matter experts to capture authentic workplace scenarios

Engage with account leaders to ensure content reflects client-specific requirements and cultural contexts

Platform Implementation & Quality Assurance

Design and create interactive training simulations within the vendor's platform

Test and refine learning experiences to ensure engagement, clarity, and effectiveness

Build and maintain a comprehensive library of generic and customizable learning modules

Update content based on user feedback, performance data, and evolving business needs

Document best practices, style guides, and content development standards

Content Library Management

Build and maintain a comprehensive library of generic and customizable learning modules

Document best practices, style guides, and content development standards

Organize content assets to enable efficient customization for client-specific needs

Contribute to continuous improvement of content development processes and workflows

Pit Stop Program Support

Coordinate Pit Stop meetings with stakeholders across accounts and regions

Evaluate and score experience initiatives, identifying high-impact practices for broader implementation

Analyze Pit Stop outcomes to identify trends and opportunities for scalable learning content

Maintain Pit Stop documentation, SharePoint site, leaderboard, and the Garage repository

Support continuous improvement of the Pit Stop process based on user feedback and program outcomes

Required Qualifications

Education & Experience

Bachelor's degree in Education, Instructional Design, Learning & Development, English, Communications, or related field

Proven experience developing compelling narratives and dialogue for training content

Strong background in instructional design with demonstrated application of pedagogical principles

Experience creating interactive or gamified learning experiences preferred

3+ years in hospitality, facility management, or workplace services is advantageous

Skills & Competencies

Exceptional written and verbal English communication skills

Strong sense of pedagogical best practices and adult learning principles

Excellent storytelling ability with talent for creating engaging, authentic experiences

Understanding of game design principles and interactive learning methodologies

Ability to interpret client requirements and translate them into effective learning content

Proficiency in Microsoft Office suite, Power BI, and SharePoint

Capabilities in data collection, analysis, and visualization

Strong analytical and problem-solving abilities with attention to detail

Ability to manage multiple projects simultaneously while meeting deadlines

Cultural sensitivity for creating globally relevant content

Success Metrics

Quality, engagement levels, and timely delivery of learning content modules

Learner completion rates, satisfaction scores, and measurable behavioral change

Successful implementation across diverse accounts with positive stakeholder feedback

Timely coordination of Pit Stop meetings and quality of initiative evaluations

Accuracy and currency of Pit Stop documentation, SharePoint site, and leaderboard

Actionable insights generated from Pit Stop outcome analysis

Reporting & Collaboration

Reports to the Upskilling App Program Lead and collaborates with:

Technology vendor's project teams (developers, visual designers, writers)

JLLT (JLL Technologies)

Regional facility management leaders and subject matter experts

Account teams, client relationship managers, and experience leads

HR and Learning & Development teams

Data and analytics teams supporting program measurement

About This Opportunity

Join JLL in revolutionizing workforce development for facility management professionals worldwide. Use your creativity, storytelling skills, and instructional design expertise to create immersive learning experiences that make a real difference in people's daily work lives. This role offers a unique opportunity to combine creative writing, game design thinking, and learning science to build a scalable content ecosystem that drives measurable business impact across JLL's global operations.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.