Workplace Experience Host

Location: Eastleigh

About the Role

We're looking for a proactive and customer-focused Workplace Experience Host to support the day-to-day operation of a busy head office environment. This role plays an important part in ensuring the workplace is safe, well-maintained, compliant, and delivers an exceptional experience for colleagues and visitors alike.

This is a varied role offering exposure across workplace operations, facilities administration, event support, health and safety, and visitor services. Key Responsibilities Workplace Operations

Support the smooth daily operation of the office environment.

Conduct regular workplace inspections and report any defects or issues.

Assist with office moves, workplace reconfigurations, and workspace setup.

Monitor office presentation standards and ensure workspaces remain clean and professional.

Check external areas and report any maintenance or housekeeping concerns. Meeting Room & Event Support

Carry out meeting room checks to ensure rooms are fully prepared and operational.

Support the setup and delivery of internal events, conferences, and business meetings.

Ensure audio-visual equipment and meeting room facilities are functioning correctly. Facilities Helpdesk Support

Respond to facilities-related requests and undertake minor repairs where appropriate.

Escalate issues requiring specialist support.

Maintain accurate records of service requests and completed works. Administration & Workplace Services

Support incoming deliveries and outgoing mail and courier services.

Assist with document archiving processes.

Monitor and replenish office supplies.

Produce routine reports and management information as required. Reception & Visitor Experience

Provide reception support during busy periods.

Assist with visitor management processes.

Deliver a welcoming, professional, and engaging experience for all visitors and colleagues. Health, Safety & Compliance

Support workplace health and safety activities and compliance requirements.

Assist with inspections, safety checks, and emergency preparedness activities.

Maintain relevant records and documentation.

Report hazards, incidents, and near misses promptly. About You Essential Skills & Experience

Experience in an office, facilities, customer service, hospitality, or administration role.

Strong communication, organisational, and time management skills.

Good Microsoft Office and general IT skills.

Ability to manage multiple priorities effectively.

Customer-focused mindset with a passion for delivering excellent service.

Ability to work independently and as part of a wider team. Desirable

Experience within workplace experience, facilities management, office services, or front-of-house environments.

Knowledge of workplace health and safety requirements. Personal Attributes

Professional, approachable, and highly personable.

Proactive and self-motivated.

Reliable and dependable.

Strong attention to detail.

Flexible and adaptable.

Positive attitude and willingness to learn. Why Apply?

This is an excellent opportunity for someone who enjoys creating exceptional workplace experiences and takes pride in delivering outstanding service. You'll play a key role in ensuring colleagues and visitors enjoy a safe, welcoming, and well-supported working environment while gaining exposure to a broad range of workplace and facilities functions.

Ready to make a difference to the workplace experience every day? We'd love to hear from you.