Workplace Experience Lead

Job Summary

Job Title: Workplace Lead / Regional Operations Manager

Department: Facility Services/Client Services

Reports To: Regional Account Director

Location: Bangalore

Employment Type: Full-time

The Regional Workplace Lead is accountable for driving workplace excellence across multiple sites within the APAC region, ensuring seamless service delivery, client satisfaction, and alignment with JLL's global workplace strategy. This role demands strong operational leadership combined with strategic foresight, cross-regional coordination, and deep expertise in KPI/SLA management, system reporting accuracy, and operational problem-solving. The position requires delivering workplaces that are efficient, inspiring, and human-centered while ensuring consistent performance standards, data integrity, and collaborative alignment across all APAC locations.

Key Responsibilities

• Regional Operational Leadership: Oversee daily workplace operations across diverse facilities within the APAC region
• Ensure compliance with SOPs, SLAs, and regulatory standards across all locations
• Conduct proactive audits, operational resets, and risk assessments to maintain safe, functional, and high-quality environments
• Drive continuous improvement initiatives to enhance efficiency and reduce operational costs
• Establish regional operational excellence standards and best practices
• Provide operational leadership and direction to multi-site facility management teams
• KPI/SLA Compliance Management: Own end-to-end responsibility for meeting all contractual KPIs and SLAs across the APAC region
• Monitor, track, and report on operational performance metrics in real-time
• Establish proactive monitoring systems to identify potential compliance risks before they impact service delivery
• Develop corrective action plans for any KPI/SLA deviations and drive accountability for resolution
• Conduct root cause analysis on performance gaps and implement preventive measures
• Prepare comprehensive KPI/SLA performance reports for clients and internal leadership
• Partner with site teams to ensure consistent understanding and execution of performance commitments
• Drive a culture of performance excellence and accountability across all operational functions
• System Reporting Accuracy and Data Integrity: Ensure accuracy, consistency, and timeliness of all operational system reporting across APAC
• Validate data inputs from CAFM, IWMS, ticketing systems, and other operational platforms
• Establish data quality standards and validation processes across all reporting systems
• Identify and resolve reporting discrepancies, data gaps, and system integration issues promptly
• Lead standardization of reporting formats, metrics definitions, and data collection methods
• Implement automated validation checks and reconciliation procedures
• Partner with IT, finance, and COE teams to enhance reporting capabilities and dashboard functionality
• Ensure reporting systems support operational decision-making and client transparency requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.