Workplace Experience Lead (Soft Services)

About the role

Transform corporate workspaces into thriving environments where people and business excel. As Facilities Manager for a leading multinational client, you'll be the strategic architect of the physical workplace environment, ensuring every aspect of facilities enhances productivity, wellbeing, and organizational culture. This role combines operational excellence with stakeholder-focused leadership to create exceptional workplace experiences that drive employee engagement and business success. You'll directly impact employee satisfaction, operational efficiency, and business continuity while positioning the organization as an employer of choice through exceptional facility stewardship.

Key responsibilities

• Drive operational excellence across all facility functions including HVAC, electrical, plumbing, security systems, building maintenance programs, and preventive maintenance schedules that maximize equipment lifespan while minimizing business disruption
• Manage space planning and optimization including office layouts, workspace configuration, and renovation projects to support evolving business needs and hybrid work models, ensuring quality delivery within budget and timeline parameters
• Serve as primary liaison with C-suite executives, department heads, cross-functional teams, and executive assistants to understand and anticipate facility needs, implementing client programs and maintaining exceptional service standards
• Cultivate strategic vendor relationships with contractors, service providers, and suppliers to ensure quality service delivery and cost optimization while managing compliance with safety regulations, building codes, and environmental standards
• Lead facility committees and stakeholder meetings to gather feedback, communicate operational updates, and partner with HR and IT teams to create integrated workplace solutions that support employee experience
• Develop and execute long-term facility master plans that align with business growth projections, lead budget planning initiatives, and identify opportunities for operational efficiency and cost savings
• Implement workplace technology solutions including space management systems, digital room booking platforms, and IoT building management systems while analyzing facility utilization data to optimize space allocation and support data-driven real estate decisions

About you

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
• Minimum 7 years progressive facilities management experience with at least 3 years in leadership roles managing teams and operations
• Proven track record managing large-scale facility operations (50,000+ square feet or multi-site portfolios) in corporate office environments
• Strong technical expertise with HVAC, electrical, plumbing, and building automation systems with demonstrated ability to oversee maintenance programs and troubleshoot complex facility issues
• Exceptional stakeholder management skills with proven ability to communicate and influence at all organizational levels
• Budget management experience including cost planning, vendor negotiations, and identifying operational efficiency opportunities
• Demonstrated project management capabilities in coordinating renovations, space planning initiatives, and facility improvement projects within budget and timeline constraints
• Professional certification such as Facility Management Professional (FMP), Certified Facility Manager (CFM), or equivalent recognized credentials (preferred)
• Experience with workplace technology platforms including space management systems, digital room booking tools, and IoT-enabled building management systems (preferred)
• Knowledge of sustainability practices and energy management programs aligned with corporate environmental goals and green building standards (preferred)