Workplace Experience Manager

International Headquarters (IHQ) - Workplace Experience Programme Manager

Role & Responsibilities

The International Headquarters (IHQ) - Workplace Experience Programme Manager is responsible for the International Headquarters Workplace Experience Programs

This role reports to the Director of Workplace Experience EMEA & APAC and is predominantly site based with occasional international travel

International HQ – Workplace Experience

• Operational ownership for workplace experience and day to day facilities operations.
• Knowledge of critical facilities and an understanding of basic technical aspects of facilities management systems including HVAC, Critical Environments, Life Safety, Mech & Elec, BMS systems etc.
• Health & Safety Management including on site safe working environment, site walks, fire alarm tests, statutory regulations, occasional out of hours escalations/incidents as part of the ERT.
• Financial Management across the hard and soft opex budget, snack programs, events, and capex.
• Strong vendor management skills including service level agreements, standard operating procedures, key performance indicators and quality reporting focusing on improvement and value for money.
• Collaborative working with building landlord, facilities management contractor (and sub-contractors), food and beverage contractor and others as applicable.
• Working in collaboration with internal business units to support and deliver on site events/EBCs etc.
• Management of site event communications before and after event on SharePoint, TV Screens, Intranet etc.
• Management of front of house workplace experience in terms of brand management, incoming guests/partners/candidates including responsibility for front of house manual, occasional cover for reception and training of cover teams.
• Support and lead small works/refresh projects/occasional capex works with vendor partners.
• Active participation in the IHQ Leadership team meetings and site all hands meetings.
• Induction and new hire orientation weekly.
• Meet with employees and leaders on queries / requests and to provide updates on changes.
• Monitor Service Now ticketing for IHQ, to ensure effective management of service tickets for site.
• Support IHQ Green Team in their sustainability events and goals.
• Contracting, Invoicing and Purchase Order Management