Workplace Experience Manager

Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves: In this role, you will serve as the primary operational lead on the ground for the Melbourne office while providing remote management oversight for a site in Auckland. You will lead a local team of three direct reports to ensure seamless workplace delivery.

You will be responsible for implementing operational and workplace experience processes—such as front-of-house services and maintenance—ensuring high-quality on-site support across both locations. Given the nature of these client sites, you will manage these operations within high-security compliance frameworks while ensuring a seamless, consistent service standard.

Additionally, you will bridge regional operations by sourcing local vendors and building stakeholder relationships, while working within established Australian and Global structures and processes. You will be a highly experienced professional responsible for delivering exceptional facilities management, proactively monitoring and improving all portfolio operational activities. You'll be passionate about ensuring state-of-the-art site operations and effective in sourcing and managing high-performing vendors to support the operational vision. A keen eye for detail, the ability to think outside of the box, and exceptional stakeholder management skills will be essential for your success.

Key Responsibilities include: Client & Stakeholder Management:

• Build and maintain strong relationships with stakeholders to implement strategies and projects that support operational success.
• Utilise advanced EQ and interpersonal skills to manage relationships effectively.
• Navigate a matrixed organization to balance stakeholder priorities and execute independently.
• Collaborate with HQ, peers, and vendors/partners/project peers (e.g., food, security, IT).

Operations & Reporting:

• Act as the on-site operational lead for the Melbourne office and provide remote leadership.
• Directly manage and mentor a team of 3 facilities team members.
• Implementing regional process & data related projects.
• Responsible for internal quality assurance audits.
• Support UX programs, technology roll-outs, and training, driving implementation and consistency.
• Preparing monthly and quarterly management reports where required.

Sourcing & Vendor Management:

• Oversee vendor contracts to ensure professional delivery and value for money.
• Work closely with SCMP to ensure strategic sourcing initiatives are followed and JLL tools are utilised.
• Provide guidance on major sourcing/procurement activities.
• Manage vendor performance and ensure services are delivered per contract.

Sound like you? This is what we’re looking for:

• Strong experience in large-scale Account/Portfolio Facilities Management within a multinational environment.
• Advanced interpersonal and relationship building skills.
• Knowledge of critical facilities environment management and vendor management for specialized services.
• Understanding of basic technical aspects of property (HVAC, fire protection, electrical, BMS).
• Strong budget management and financial analysis skills.
• Advanced system literacy and proficiency in managing daily activities using various systems.
• University degree or professional qualification in facilities management, hospitality, or business
• administration.
• contract and budget management.
• Goal-oriented with a passion for operational excellence and strong vendor management.
• Ability to work in matrix reporting environments and prioritise activities.
• Ability to handle stressful situations and adapt to change.
• Strongly goal-oriented and a team player.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us: As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ537795