Workplace Experience Programme Manager

Role : Workplace Experience Programme Manager

Fix term contract for 12 months maternity cover

Pay rate : (PEYEE) 23.00 - 29.73 EUR/h

Work model: Ireland, Cork onsite

Client : an American data infrastructure company that provides unified data storage, integrated data services, and cloud operations (CloudOps) solutions to enterprise customers.

Job Summary

The International Headquarters (IHQ) – Workplace Experience Programme Manager is responsible for leading and delivering the workplace experience strategy and day-to-day facilities operations for the International Headquarters site. Reporting to the Director of Workplace Experience EMEA & APAC , this predominantly site-based role combines operational facilities management, employee and visitor experience, vendor management, financial oversight, and event delivery. The successful candidate will ensure a safe, efficient, and engaging workplace environment while collaborating closely with internal stakeholders and external partners to continuously enhance the employee and guest experience.

Key Responsibilities

• Own and manage the workplace experience programme and day-to-day facilities operations at the International Headquarters.
• Oversee facilities management operations , including an understanding of critical systems such as HVAC, Critical Environments, Life Safety, Mechanical & Electrical systems, and client systems .
• Lead Health & Safety management , including site walks, fire alarm testing, statutory compliance, and participation in emergency response activities and out-of-hours escalations when required.
• Manage operational and capital budgets , including hard and soft services, events, snack programmes, and capital expenditure initiatives.
• Develop and maintain strong vendor relationships , ensuring service delivery through effective management of SLAs, SOPs, KPIs, and quality reporting .
• Collaborate with landlords, facilities management providers, subcontractors, and food and beverage partners to ensure seamless site operations.
• Partner with internal business units to support and deliver on-site events, executive briefings, and employee engagement activities .
• Manage site communications related to events and workplace updates across SharePoint, TV screens, intranet platforms, and other communication channels .
• Oversee the front-of-house workplace experience , including brand management, visitor experience, reception coverage, and training of support teams.
• Lead and support small works, refresh initiatives, and capital projects in partnership with external vendors.
• Participate actively in IHQ leadership meetings , site all-hands meetings, and cross-functional initiatives.
• Deliver new hire inductions and orientation programmes on a regular basis.
• Engage with employees and leadership teams to address queries, provide updates, and support workplace initiatives.
• Monitor and manage ServiceNow tickets to ensure timely resolution of site-related requests and issues.
• Support the IHQ Green Team in driving sustainability initiatives and events.
• Manage contracts, purchase orders, and invoicing processes to support operational requirements.

Required Qualifications

• Proven experience in Workplace Experience , Facilities Management , or Corporate Real Estate within a complex corporate environment.
• Strong understanding of facilities operations and critical building systems , including HVAC, life safety, and mechanical and electrical systems.
• Experience managing Health & Safety programmes and ensuring compliance with statutory regulations.
• Demonstrated experience in vendor management , including performance management against SLAs and KPIs.
• Strong financial management experience, including budget ownership, invoicing, purchase orders, and capital expenditure management.
• Experience delivering employee engagement initiatives, events, and workplace programmes .
• Strong stakeholder management and relationship-building skills with the ability to collaborate across multiple business functions.
• Experience managing front-of-house operations and creating exceptional employee and visitor experiences.
• Excellent organisational, communication, and problem-solving skills.
• Proficiency with workplace technologies and systems, including ServiceNow , SharePoint , and Microsoft Office applications.
• Ability to work predominantly on-site with occasional international travel.