Workplace Experience Specialist

Who you are

• Experience in a workplace, operations, or culture experience role, ideally within a fast paced environment
• A customer first, hospitality minded approach, with the ability to build trusted relationships and create positive, personalised employee and visitor experiences
• Proven ability to own and manage operational functions, not just support them
• Strong financial acumen, with experience in budget management, forecasting, and cost control
• Confidence coordinating suppliers across hard and soft facilities management, responding to building issues, and escalating technical or compliance matters appropriately
• Experience managing vendors and contracts, with a strong understanding of SLAs and performance management
• Highly data driven mindset, with the ability to translate insights into action
• Exceptional organisation and attention to detail, with the ability to manage multiple priorities
• Strong stakeholder management and influencing skills, confident working across all levels
• Ability to operate autonomously, take ownership, and make decisions with confidence
• A proactive, solutions focused approach with a drive for continuous improvement
• Strong communication skills, both written and verbal
• Highly self-sufficient and proactive, with sound judgement, a strong sense of ownership, and the ability to identify priorities and deliver solutions with minimal direction

What the job involves

• In this role, you will play a key part in delivering, optimising, and continuously evolving the London office experience across our UK operations
• You will own critical operational areas, driving performance through data and ensuring the workplace operates with precision, accountability, and consistency
• Acting as a link between strategy and execution, you will translate workplace priorities into scalable processes, measurable outcomes, and high quality day to day experiences
• You will take ownership across workplace operations, vendor management, reporting, and governance, with the autonomy to make decisions and lead on key initiatives
• This is a high impact role suited to someone who thrives in fast paced environments, brings a strong analytical mindset, and is motivated by raising the bar for workplace experience and operational excellence
• You will take a customer first approach to every interaction, proactively understanding employee and visitor needs, resolving issues through to completion, and using insight and data to continuously improve the workplace experience
• Amongst other duties, this role will be primarily responsible for the below:
• Operational Leadership & Delivery:
• Own day to day workplace operations, ensuring the office runs smoothly, safely, and consistently while delivering a seamless employee and visitor experience
• Act as a visible and trusted on site point of contact, ensuring workplace spaces, services, and touchpoints are well maintained, well stocked, and delivered to a high standard
• Conduct regular workplace walkthroughs to identify, resolve, and escalate issues before they affect employees or visitors, maintaining consistently high standards across presentation, safety, functionality, and hospitality
• Drive operational excellence through strong execution, accountability, and continuous improvement across all Workplace activities
• Lead and support workplace initiatives, aligning delivery with Workplace strategy, business needs, and opportunities to enhance the day to day employee experience and operational efficiency
• Financial Management:
• Own the UK Workplace budget end to end, including tracking, forecasting, variance analysis, and cost optimisation
• Lead procurement, PO management, and invoicing processes with accuracy and efficiency
• Partner with Finance and Accounts Payable to resolve issues and improve processes
• Manage vendor commercials, including pricing negotiations and contract renewals
• Vendor & Contract Management:
• Build and maintain strong working relationships with key vendors and site partners, including building management, cleaning and maintenance providers, acting as the primary point of contact for day-to-day operational matters
• Proactively manage supplier communication, ensuring expectations are clear, issues are resolved promptly, and services are delivered consistently to agreed standards
• Drive day to day vendor performance by monitoring service levels, holding suppliers accountable, providing regular feedback, and escalating risks or recurring issues where appropriate
• Support contract management by maintaining accurate supplier records, tracking key dates and renewals, and coordinating contract administration
• Identify opportunities to improve supplier performance, service delivery, and operational efficiency through regular reviews, performance reporting, and ongoing collaboration
• Data, Reporting & Performance:
• Own Workplace reporting frameworks, dashboards, and KPI tracking
• Deliver monthly and quarterly reporting across budget, operations, and workplace experience metrics
• Combine operational data, service usage, employee feedback, and qualitative insight to identify trends, prioritise improvements, and measure the impact of changes on the employee experience
• Track service performance measures including employee satisfaction, response and resolution times, service usage, recurring issues, and supplier performance; communicate outcomes and actions clearly to stakeholders
• Ensure team accountability to reporting standards and performance metrics
• Stakeholder & Site Operations:
• Supporting engagement with building management (e.g. CBRE), ensuring issue tracking, resolution, and accountability
• Build strong cross-functional relationships across People, Finance, and wider business teams including senior leadership
• Compliance & Sustainability
• Own Workplace compliance and reporting obligations (e.g. SECR, ESOS, energy reporting)
• Ensure alignment with regulatory, environmental, and company standards
• Drive improvements in sustainability performance
• Workplace Experience & Projects:
• Oversee experience led services (e.g. Food & Beverage), ensuring quality, consistency, and cost control
• Partner with Workplace Coordinator(s) to deliver an exceptional day to day employee experience
• Lead Workplace projects end to end and implement scalable process improvements
• Proactively identify opportunities to enhance workplace experience and operational efficiency
• Build a sense of community through thoughtful workplace activations, local events, welcome moments, and connection opportunities that respond to employee needs and reinforce Checkout’s culture
• Gather employee feedback through regular informal engagement, surveys, and service touchpoints, ensuring concerns are acknowledged, resolved, and closed out with clear communication

Benefits

• 401(k)
• Dental insurance