Workplace Experience Sr Coordinator

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Manage the general day to day running and administrative duties of all office equipment
• Interface with the landlord for provision of services in lease
• Assists in scheduling meetings and conferences
• Manage the internal planting and external-landscaping suppliers.
• Manage all aspects associated with the existing cleaning contractors and their services.
• Waste Management, to include general building refuse, skips and recycling.
• Management of all access control systems that will include visitor passes, employee passes, card reader access and all related contracts etc. Check-in and check-out of employees
• Manage day to day postal duties and be point of contact for any queries
• Manage all work orders created on Service Insight relating to the sites and delegate accordingly ensuring that the SLA is met.
• Assist Facilities Manger to tender/negotiate/contracts with Service Suppliers.
• Manages vendor relationships and trains vendors on work order and billing procedures.
• Basic accounting and bookkeeping for facility/admin invoices; code and allocate to responsible Cost Centres, check invoices. Raising PO, payment request in the system and follow up.
• Assists in the preparation of operating and capital budgets
• Identify quality improvements in processes and procedures and implement were necessary.
• Co-ordinating and supervising preventive maintenance relating to the HAVC / ACMV installation, equipment and other related operating functions, such as housekeeping, landscape maintenance, security cameras, roller shutters, dock levelers, turn-stiles, lifts, etc (if any)

What You’ll Need:

• At least 5-year experience in relevant roles as Facilities/ Property/Admin
• Excellent accuracy and attention to detail.
• Good oral and written communication skills- including the Ability to write routine reports and correspondence respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
• Good at English in verbal and writing
• A basic knowledge and understanding of finance are required.
• Working knowledge of facilities maintenance and operations.
• Strong computer skills to operate various technical computer systems. Proficiency in Microsoft Office software to include Word, Excel, PowerPoint, and the Internet.
• Demonstrated ability in integrated logistical planning of facilities-related projects. Skill in planning and coordination of complex assignments and projects across multiple organizational units.
• Ability to organize workflow and coordinate activities within the office and other departments.
• The ability to work under pressure and handle stressful situations
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages
• Excellent customer service skills are required as first point of contact for clients.