Workplace Manager

About the role

The Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where based. Provide and manage a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services and workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.

Key responsibilities

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Embed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support and feedback initiatives
• Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants' service request trends and suggestions
• Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement
• Drive the site team to meet all key performance indicators as set out in the Account plan and SLA

About you

• Team player and motivational leader
• Able to work across business units to establish a collaborative environment
• Capable of identifying areas of development for staff
• Act as manager and coach for the team ensuring high staff morale, trust, and work ethics
• Ensure the team is well trained on all facilities policies, procedures, and systems

Requirement:
Bachelor's Degree or above is preferred with 5-8 Years or more relevant working experience, must have experience in managing sites more than 4000 sqm, familiar with the related work content of the company's administrative logistics operation and management, can operate property management independently, and be proficient in the use of office software.

About us

JLL is currently reshaping workplace property service delivery. This role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL's The Future of Work methodology.