Workplace Manager

Who you are

• 5+ years of experience in workplace operations, office coordination, facilities, hospitality, events, employee experience, or a related field; 5+ years preferred for broader multi-location or specialist-level scope
• Demonstrated experience managing day-to-day office or workplace operations, ideally across multiple locations or in a remote-management model
• Strong event planning and execution experience, including vendor coordination, logistics, communications, and onsite delivery
• Experience managing vendors, service providers, budgets, purchase orders, invoices, or other administrative workflows
• Project management experience and the ability to coordinate multiple stakeholders, deadlines, and competing priorities
• Excellent organization, attention to detail, judgment, responsiveness, and follow-through
• A proactive, flexible, hands-on approach and the ability to work effectively in a fast-moving environment where priorities can change
• Strong written and verbal communication skills, with confidence working with employees, vendors, local leaders, and cross-functional partners
• A warm, customer-obsessed, service-oriented mindset and strong emotional intelligence
• Experience using workplace technology, support systems, utilization or membership platforms, and productivity tools such as Google Workspace, Slack, Coupa, Zoom, Zendesk, Concur, and Success Factors
• Ability to work onsite at the designated office on a consistent basis

What the job involves

• MongoDB is seeking a proactive, hands-on Workplace Manager to lead the day-to-day operations of our San Francisco office while overseeing the employee experience and operational performance of our North America portfolio of satellite (a.k.a. “spoke”) offices
• This is an operations-first role for someone who takes pride in making workplaces safe, welcoming, functional, and consistently well run. You will be the visible, service-minded point of contact for employees, visitors, vendors, and local leaders; responding to requests, coordinating workplace services, maintaining accurate records, and following issues through to resolution
• Serve as the primary point of contact and escalation path for workplace matters across assigned spoke offices and/or the designated hub office
• Maintain a safe, clean, professional, organized, and welcoming workplace environment for employees and visitors
• Conduct regular office walkthroughs to identify maintenance, facilities, hospitality, safety, presentation, and space issues; coordinate corrective actions and confirm completion
• Respond to, track, and resolve employee and stakeholder requests through workplace support channels and systems with urgency, clear communication, and strong follow-through
• Coordinate front-of-house and visitor experiences, greeting employees, guests, candidates, and vendors with a warm, hospitality-first mindset
• Oversee Spoke office memberships, including activation, deactivation, changes, and ongoing third-party vendor coordination where applicable
• Coordinate facilities workflows such as janitorial services, conference-room and event bookings, work orders, scopes of work, service requests, and office access needs
• Monitor office supplies, amenities, equipment, and shared spaces; coordinate replenishment, repairs, and replacements
• Maintain accurate workplace records and systems, including provider or membership databases, occupancy/utilization information, service logs, and operational documentation
• Partner with Physical Security on access control, visitor procedures, incident follow-up, and other security requirements
• Coordinate with IT/AV and other service partners to help ensure meeting rooms, workplace technology, and office equipment are working properly
• Communicate workplace updates, service changes, expectations, and important office information clearly and consistently
• Oversee the day-to-day operations of our Spoke Offices across the Americas, serving as the primary Workplace point of contact for each location
• Actively support the development of a positive, inclusive culture across Spoke Offices, ensuring local experiences align with MongoDB’s company values
• Partner with Local Spoke Ambassadors to build strong office communities and deliver initiatives that foster connection and engagement
• Manage office memberships, including activating, deactivating, and updating memberships, and maintain accurate provider records
• Oversee ad hoc facilities operations, including janitorial services, conference-room coordination, event bookings, maintenance requests, and other office needs
• Monitor and manage the budget allocated to each office location, partnering with Workplace leadership and Finance to support a consistent rhythm of events to ensure budgets are utilized effectively and completely
• Audit and maintain the integrity of workplace databases and systems, including memberships, access, and utilization platforms
• Support required utilization data entry and provide regular utilization and operational reports to keep Local Spoke Ambassadors and Workplace leadership informed
• Proactively share workplace developments, service updates, risks, and recommendations with local stakeholders and employees