Workplace Manager

JLL - Workplace Manager (P3) Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is Financial technology (Fintech) that builds economic infrastructure and payment processing software for the internet.

Location: South San Francisco, CA 94080 (Oyster Point Blvd & Eccles Ave)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call

Travel Requirements: overnight travel to Seattle client site 2-3 times per year

Reporting to: AMER IFM Director

Estimated base salary range: $125,000 - $150,000

What this job involves: The Workplace Manager is responsible for leading day-to-day facilities management operations at their assigned client site, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining our clients workplace standards and culture.

This role is based on-site at our client's US HQ, requiring regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required during special events or maintenance activities. The Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.

What your day-to-day will look like:

• Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
• Lead and develop on-site teams including Workplace Coordinators, Guest Services Ambassadors, and technical staff
• Serve as the primary point of contact for the clients local leadership team on all workplace and facilities matters
• Implement site-specific workplace strategies aligned with the clients global standards and local requirements
• Manage site budgets and financial performance, identifying opportunities for cost optimization
• Ensure compliance with local building codes, health and safety regulations, and corporate policies
• Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
• Develop and maintain strong relationships with building management, vendors, and service providers
• Oversee the resolution of workplace issues through effective service request management
• Lead continuous improvement initiatives to enhance workplace experience and operational efficiency
• Coordinate special events, meetings, and workplace activities to support the clients culture
• Prepare regular reports on site performance, and service delivery KPIs

Required Qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• 3+ years of experience in 3rd party facilities management or workplace services
• 2+ years of supervisory experience leading facility teams
• Strong knowledge of building systems, maintenance practices, and workplace operations
• Experience managing vendor relationships and service contracts
• Proficiency in facilities management software and Microsoft Office suite
• Excellent communication and interpersonal skills
• Proven problem-solving abilities and attention to detail
• Customer service mindset with a focus on enhancing employee experience

Preferred Qualifications:

• Professional certification such as FMP, CFM, or related credential
• Experience working in technology industry environments
• Knowledge of workplace experience best practices and trends
• Experience managing facilities in similar-sized corporate environments
• Project management skills and experience leading small to medium workplace projects
• Experience with IWMS systems and workplace technology platforms
• Understanding of sustainability practices in facilities management
• Knowledge of local regulations specific to the site location

*Please submit your application with an updated resume, location, and contact information.

If you're a current JLL employee, please apply using the Internal Career Site.* #FMjobs