Workplace Operations Manager

We are a fast-growing international startup building our presence in Japan and across global markets.

We are looking for a Workplace Operations Manager / Associate to take ownership of our Tokyo workplace and help create an exceptional environment for our team.

This is a highly hands-on role for someone who is organized, proactive, resourceful and hospitality-minded. You’ll work closely with company leadership and have significant ownership over how the workplace operates and develops as the business grows.

The position goes beyond traditional office management, with opportunities to support employee experience, events, company initiatives and broader business operations .

What You’ll Do

Workplace & Office Operations

• Own the day-to-day operations of our Tokyo workplace.
• Maintain a clean, organized, welcoming and well-functioning environment for employees and visitors.
• Manage office supplies, equipment, furniture, refreshments and other workplace needs.
• Coordinate with building management, cleaning companies, maintenance providers, delivery companies and other vendors.
• Identify workplace issues proactively and coordinate repairs or improvements.
• Manage vendor relationships, quotations, invoices, contracts and recurring expenses.
• Support office access, security, deliveries, mail and visitor management.
• Develop simple processes, checklists and systems as the company grows.

Employee Experience & Culture

• Help create a workplace culture employees genuinely enjoy being part of.
• Organize team lunches, celebrations, company activities, off-sites and internal events.
• Support onboarding and offboarding, including equipment and workplace setup.
• Coordinate employee celebrations and company milestones.
• Gather employee feedback and introduce improvements to the workplace experience.
• Bring new ideas around amenities, benefits and employee engagement.

Events & Special Projects

• Support internal and external company events.
• Coordinate venues, catering, vendors, guest lists, materials and event logistics.
• Assist leadership with operational and special projects.
• Research vendors and solutions for new company initiatives.
• Support purchasing, administration and operational coordination.
• Help prepare presentations, signage and other company materials.
• Take ownership of ad-hoc projects and problems as they arise.

What We’re Looking For

• Fluent Japanese and business-level English
• Highly organized with strong attention to detail.
• Proactive and comfortable taking initiative without waiting to be asked.
• Resourceful and capable of solving problems independently.
• Strong communication and interpersonal skills.
• Comfortable coordinating multiple vendors, stakeholders and projects simultaneously.
• Hospitality-minded and passionate about creating a great employee and visitor experience.
• Hands-on and willing to help regardless of how big or small the task is.
• Able to stay calm and prioritize when unexpected issues arise.
• Comfortable working in a fast-paced, entrepreneurial environment.
• Comfortable using tools such as Google Workspace, Slack, Canva and other productivity platforms.
• Interest in technology and startups is a plus.

What You’ll Gain

• Significant ownership over the workplace and employee experience.
• Direct exposure to founders and senior leadership.
• Broad experience across operations, employee experience, events and special projects.
• The opportunity to build processes and workplace initiatives from the ground up.
• Exposure to an international and growing business.
• Opportunities to expand into broader Operations, People and Workplace responsibilities as the company scales.

Working Arrangement

• Full-time position
• Tokyo-based
• Hybrid working arrangement
• Four days per week in the office, with one work-from-home day
• Competitive compensation and benefits
• Company-provided equipment
• Regular team events and company activities