Workplace Operations Program Manager

• The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization
• This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale
• This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority
• Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
• Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
• Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
• Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
• Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
• Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
• Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working
• Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards
• Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy
• Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit- The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally
• Proven ability to influence without direct authority across teams and organizational levels
• Proficiency with program and project management tools (e.g., Airtable, JIRA, or equivalent)
• Excellent written and verbal communication skills with the ability to tailor messaging to diverse audiences
• Customer service orientation and a commitment to delivering a high-quality employee experience
• Comfortable operating with autonomy in a high-visibility environment with senior stakeholders
• Experience developing policies, playbooks, and operational tooling for distributed teams
• Demonstrated track record of independently owning and delivering multiple complex, cross-functional programs simultaneously
• 8-10+ years of experience in program management, workplace operations, or a closely related field
• Experience managing programs with global reach, including stakeholder alignment across functions, regions, and seniority levels
• Familiarity with AI tools and emerging technologies that improve operational workflows, with an ability to identify practical applications that drive efficiency and better decision making across programs
• Strong systems-thinking and process-design skills; ability to build structure and clarity in fast-moving, ambiguous environments
• Strong analytical skills; comfortable using data to measure program performance and drive decisions