Workplace Resolution Specialist

Workplace Resolution Specialist PART-TIME Westfield, MA, US Requisition

ID: 3011 Salary Range: $30,000.00 To $35,000.00 Annually Position:

Workplace Resolution Specialist - Part Time Location: Hybrid (Requires

Regular Travel Among Viability Programs And Office Sites.) Schedule Monday-Friday between the hours of 8:00AM-4:30PM About Viability: At

Viability, we are committed to fostering a workplace where every

employee is treated with dignity, respect, fairness, and

professionalism. We believe that maintaining a safe and respectful

workplace requires clear processes for raising concerns, thoughtful

investigation of workplace complaints, and consistent accountability. We

are seeking a Workplace Resolution Specialist to serve as a trusted,

neutral resource for employees and leaders and to manage workplace

complaints from initial intake through investigation and resolution.

Position Summary: The Workplace Resolution Specialist is Viability's

dedicated resource for receiving, investigating, and resolving workplace

complaints, including allegations of harassment, discrimination,

retaliation, hostile work environment, and violations of Viability

policies, procedures, or applicable employment laws. This is a

high-trust position with significant responsibility and independence.

The Specialist owns the complaint process from intake through resolution

and is expected to bring impeccable ethics, sound judgment, discretion,

and unwavering impartiality to every case. Because this position is

regularly entrusted with highly sensitive and confidential information,

the successful candidate must demonstrate the highest standards of

personal integrity, professionalism, confidentiality, and discretion.

The Specialist must be comfortable navigating complex, emotionally

charged, and high-stakes situations while ensuring that all parties are

Treated Fairly, Respectfully, And Consistently. Required Qualifications Bachelor's degree in Human Resources, Employment Law, Organizational

Behavior, or a related field; equivalent relevant experience may be

Considered. Minimum Of Four Years Of Experience Conducting Internal workplace investigations, employee relations, HR compliance, or a

comparable role involving workplace complaint resolution. Working

knowledge of Title VII of the Civil Rights Act, the Americans with

Disabilities Act (ADA), And Other Applicable Federal And State employment laws and regulations. Demonstrated high level of personal

integrity and ethics, with a proven ability to maintain strict

confidentiality and exercise impartiality and sound judgment under

pressure. Excellent interviewing, active listening, and interpersonal

skills, including the ability to establish trust while maintaining

appropriate professional boundaries. Strong analytical skills and the

ability to evaluate complex, incomplete, or conflicting information and

synthesize it into clear, objective, and defensible findings.

Exceptional written communication skills, including demonstrated

Experience Preparing Investigation Reports, Findings Memoranda, Or Other documentation suitable for executive or legal review. Demonstrated sound

judgment, professionalism, and composure when managing sensitive,

emotionally charged, or high-stakes workplace matters. Ability to manage

multiple investigations and competing priorities while maintaining

Thoroughness, Accuracy, Timeliness, And Confidentiality. Preferred Qualifications: SHRM-SCP, SPHR, or comparable senior-level HR

certification. Certificate or specialized training in workplace

investigations, such as a credential or program offered by the

Association of Workplace Investigators (AWI). Experience conducting

workplace investigations or employee relations work in a human services,

healthcare, nonprofit, or similarly mission-driven organization.

Experience working directly with executive leadership and/or outside

employment counsel on sensitive workplace matters.