Works Manager

Core Responsibilities

• Workshop Floor Management:
• Oversee day-to-day service reception, job card opening, repair progress, and final vehicle delivery.
• Monitor bay allocation (Express bays and Two-Tech bays), technician workflows, and Turnaround Time (TAT).
• Ensure all vehicle servicing and repairs follow Maruti Suzuki SOPs (Standard Operating Procedures). [1]
• Team Leadership & Training:
• Supervise Service Advisors, Team Leaders, Technicians, and support staff.
• Track technician productivity, efficiency, attendance, and training needs.
• Conduct regular quality checks and final inspections before vehicle handover. [1]
• Customer Relations & Escalations:
• Handle escalated customer service complaints and ensure proper resolution.
• Monitor Customer Satisfaction Index (CSI) scores and follow up on post-service feedback (such as 3rd-day PSF calls). [1]
• Performance & Cost Control:
• Track workshop key performance indicators (KPIs) including labour revenue, parts sales, throughput, repeat repairs, and workshop profitability.
• Control workshop expenses, consumable usage, tool maintenance, and warranty/rework costs.
• Ensure compliance with 5S, safety, housekeeping, and audit standards. [1]
• Inter-Departmental Coordination:
• Work closely with the Parts, Warranty, Bodyshop, Insurance, Accounts, and Sales departments. [1]

Key Performance Indicators (KPIs)

• CSI (Customer Satisfaction Index)
• TAT (Turnaround Time for vehicle delivery)
• Technician Productivity and Efficiency
• Labour and Parts Revenue
• Repeat / Complaint Repair Rate (First-time-right ratio)
• Workshop Profitability and Bay Utilization [1]

Qualifications & Requirements

• Education: Diploma or Degree in Automobile or Mechanical Engineering.
• Experience: Generally 5 to 10+ years in an automobile dealership service department, with at least 2–3 years in a supervisory or managerial position. Prior authorization/experience with Maruti Suzuki is a strong advantage
• echnical & Software Skills:
• Strong diagnostic knowledge of Maruti Suzuki vehicles.
• Proficiency in DMS (Dealer Management System) and MS Office/MIS reports

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement

Work Location: In person