Workshop Administrator

Job Overview

We are seeking a highly organised and customer-focused Workshop Controller who acts promptly and proactively to address priorities. The successful candidate will be responsible for managing administrative tasks, supporting customer interactions, and ensuring the smooth running of workshop activities.

Duties

• Log and manage breakdown, service, and maintenance requests from customers.
• Schedule both employed and sub-contracted engineers for servicing, LOLER inspections, and breakdowns across a fleet of 1,000+ plant items and accessories.
• Coordinate with technicians, customers, and suppliers to ensure timely repairs and parts availability.
• Create and manage job cards, service reports, purchase orders, and maintenance records.
• Monitor costs, warranty, customer recharges, and produce maintenance and supplier reports.
• Deliver excellent customer service and maintain clear communication with all stakeholders.
• Support continuous improvement initiatives.
• Carry out general workshop administration duties as required.

Requirements

• Minimum 3 years’ experience in a similar role.
• Mechanical knowledge desirable but not essential.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Plant hire/commercial vehicle industry experience desirable but not essential.
• Strong organisational, communication, and problem-solving skills.
• Confident telephone manner and ability to work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word and Outlook) and workshop management systems.
• Good UK geographical knowledge and a full UK driving licence required.

Personal Attributes

• Flexible and adaptable to changing business needs, and able to prioritise workload effectively
• Reliable and punctual
• Positive attitude with a willingness to learn
• Confident communicator

Hours of work

Monday to Friday, 7am to 5pm with 1/2 hour paid and 1/2 hour unpaid breaks per day

Pay: Up to £34,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person