Workshop Administrator / Sales Support Officer

About Us

With a national network across Australia, Cooper Fluid Systems is one of Australia's leading providers of hydraulic, pneumatic, lubrication, fire suppression, and fluid transfer solutions. We design, manufacture, install and commission innovative systems and technologies for customers across the mining, construction, manufacturing, agriculture, and defence industries.

If it involves moving oil, grease, water, air or fuel, we're proud to provide the solution.

About the Role

We are seeking a motivated and customer-focused Workshop Administrator / Sales Support Officer to join our Kalgoorlie Branch on a casual basis.

This is a varied role supporting both our workshop and branch operations. Working closely with the Branch Manager, workshop team, customers and suppliers, you will play a key role in keeping day-to-day operations running smoothly while delivering exceptional customer service.

Key Responsibilities

• Provide administrative support across workshop and branch operations.
• Process workshop jobs using computer-based job management systems.
• Liaise with workshop staff and suppliers to organise parts and job requirements.
• Respond to customer enquiries via phone, email and face-to-face interactions.
• Process customer quotations and orders accurately and promptly while delivering exceptional customer service.
• Build strong customer relationships and promote excellent levels of service.
• Manage stock enquiries from internal branch and workshop teams and external customers.
• Monitor branch email inboxes and customer orders, and assist with data entry, staff time allocation and timesheet administration.
• Assist with incoming and outgoing freight and deliveries.
• Coordinate staff bookings and mobilisation requirements through customer portals.
• Ensure all documentation is processed accurately and efficiently.
• Participate in product and system training as required.
• Support continuous improvement initiatives and branch service standards.

About You

To be successful in this role, you will ideally have:

• Previous experience in administration, customer service, sales support or workshop administration.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities in a fast-paced environment.
• Experience using Microsoft Office and ERP systems, with D365 experience highly regarded.
• A proactive, self-motivated approach with the ability to work both independently and within a team.
• A commitment to delivering outstanding customer service.
• Full Australian working rights.

Highly Regarded but Not Essential

• Experience within mining, industrial, manufacturing, agricultural or related industries.
• Experience in workshop, service or branch administration.
• Parts interpretation or technical product knowledge.
• A trade or mechanical background with an interest in transitioning into an office-based role.

Why Join Cooper Fluid Systems?

• Casual opportunity with flexible work arrangements.
• Supportive team environment and positive workplace culture.
• Training and development opportunities.
• Exposure to a leading industrial solutions business.
• Career growth opportunities within a national organisation.
• Employee Assistance Program (EAP).
• Be part of an ASX-listed organisation with a strong reputation and long-term stability.

Pre-employment medical, drug & alcohol testing, and a police check will form part of the recruitment process.

If you're looking for an opportunity to join a respected industry leader and contribute to a busy and supportive branch environment, we'd love to hear from you.

If this opportunity sounds suited to you, please apply now.

Coventry Group Limited is an Equal Opportunity Employer.

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