Workshop & Staging Technician

Job Title: Workshop & Staging Technician

Duration: Full Time / Permanent

Working hours: 40 Hours per Week

Location: Solihull, West Midlands / Onsite

Responsible to: Group Repair Operations Manager - Repair Centre

Responsible for: Repairing, testing, configuring and preparing telecommunications and network equipment for customer deployment, with training provided across workshop and staging activities.

Job function

We are looking for a Workshop & Staging Technician to join our workshop team and support a wide range of activities, from basic equipment repair and soldering through to the preparation, configuration and testing of network and telecommunications equipment.

Working closely with the Workshop Team Leaders, you will help ensure equipment is repaired, tested, configured and prepared to the required technical and customer standards before being returned to service or dispatched to customers.

This is a hands-on role suited to someone with an interest in electronics, telecommunications, networking or technical engineering. Previous experience is beneficial, but training will be provided for the right candidate.

Specific responsibilities

The following outlines the primary areas of responsibility. Additional responsibilities or functions may be required as necessary to support the business.

Workshop Activities

• Assist Team Leaders with day-to-day workshop activities.
• Carry out basic repairs to telecommunications and electronic equipment, including component and cosmetic repairs.
• Undertake soldering and de-soldering of components where required.
• Test telecommunications and electronic equipment using appropriate tools and equipment.
• Assist with diagnostics and fault-finding to identify equipment issues.
• Assist with conformal coating of selected circuit boards and components.
• Follow established workshop processes, technical instructions and health and safety procedures.
• Maintain a clean, organised and safe workshop environment.
• Accurately record repair, testing and equipment information.
• Ensure equipment is handled, labelled and stored correctly throughout the repair and staging process.

Equipment Staging & Configuration

• Prepare networking and telecommunications equipment for customer deployment.
• Work with equipment including routers, switches and associated network hardware from manufacturers such as Cisco, Juniper and Nokia.
• Pre-stage and configure new and refurbished network equipment prior to customer deployment.
• Configure equipment using Command Line Interface (CLI) and/or network management tools.
• Load and manage software and firmware upgrades and configuration files.
• Build equipment to customer-specific configurations and deployment requirements.
• Carry out functional testing and diagnostics to ensure equipment is fully operational before dispatch.
• Follow technical specifications, configuration guides and customer build documentation.
• Check IP addresses, ports, serial numbers, configurations and other customer-specific information carefully and accurately.
• Identify and report technical issues, configuration errors or equipment faults to the relevant Team Leader.
• Ensure completed equipment is correctly labelled, packaged and prepared for dispatch.

Skillset

• Computer literate, with strong technical aptitude.
• Programming and configuring network devices.
• Understanding of IP addressing, LANs and VLANs.
• Experience using command-line interface (CLI) commands.
• Practical experience working in a technical Electrostatic Discharge (ESD) laboratory.

About you

We are looking for someone who is practical, technically minded and enjoys working with equipment.

You will ideally have:

• An interest in telecommunications, networking, electronics or technical engineering.
• Some previous experience working in a workshop, engineering, electronics, telecommunications or IT/networking environment.
• Basic knowledge of IP networking, VLANs, routing, switching and network protocols would be advantageous.
• Experience using or working with networking equipment such as routers and switches would be beneficial.
• Some understanding of CLI-based configuration or network management tools would be advantageous.
• Experience with soldering or electronic repair would be beneficial, although training will be provided.
• A willingness to learn new equipment, systems and technical processes.
• Good attention to detail, particularly when working with configurations, serial numbers, IP addresses and customer information.
• The ability to follow technical documentation, instructions and defined processes accurately.
• Good problem-solving and diagnostic skills.
• A reliable and organised approach to work.
• The ability to work independently while also supporting Team Leaders and colleagues as part of a wider workshop team.

Most importantly, you will have a hands-on attitude, a willingness to learn and an interest in developing your technical skills.

Rewards

• 25 days' annual leave, plus bank holidays
• Company pension
• Employee Assistance Programme
• Cycle to Work scheme
• Free on-site parking
• Company events
• Opportunity to work within a growing international business
• The opportunity to contribute to TXO's sustainability and circular economy mission

Diversity, Inclusion & Equal Opportunity

At TXO, we believe diverse teams create better ideas, stronger businesses and more sustainable solutions. We are committed to creating an inclusive workplace where everyone is respected, valued and able to contribute and develop, regardless of background, identity or experience.

We welcome applications from people with different perspectives, experiences and ways of thinking. Our recruitment decisions are based on skills, experience and potential, and we are committed to providing a fair and inclusive recruitment process for all candidates.