Workshop Assistant Manager

Job Scope / Responsibilities

• Oversee the daily operations of the workshop to ensure a smooth, efficient, and effective workflow.
• Lead, supervise, and coordinate technicians and support staff.
• Plan and allocate manpower, equipment, tools, and other resources according to operational requirements.
• Ensure all servicing and repair works are completed on time and meet the required quality standards.
• Monitor workshop productivity and improve workflow processes to increase efficiency.
• Implement and maintain proper work procedures, quality standards, and safety practices.
• Ensure compliance with health and safety requirements and maintain a safe working environment.
• Handle personnel matters, including staff attendance, discipline, training, performance monitoring, and staff motivation.
• Attend to customer inquiries, provide service or repair estimates, and ensure customer satisfaction.
• Identify and resolve technical issues, operational problems, and workflow challenges.
• Monitor workshop costs, control expenses, and manage inventory where required.
• Ensure proper maintenance, usage, and safekeeping of workshop equipment, tools, and company assets.
• Assist in arranging debtor collection and follow up on outstanding payments, where necessary.
• Prepare reports and provide updates to Management as required.
• Perform any other ad-hoc duties assigned by Management or the immediate superior.

Requirements

• Candidate must possess at least SPM / Diploma / Degree in Automotive, Mechanical Engineering, Business Management, or a related field.
• Minimum 3 to 5 years of working experience in workshop operations, automotive servicing, repair management, or a related field.
• Prior experience in a supervisory or managerial role will be an added advantage.
• Good knowledge of vehicle servicing, repair processes, workshop workflow, and technical troubleshooting.
• Able to lead, supervise, and motivate technicians and support staff.
• Strong planning, coordination, problem-solving, and decision-making skills.
• Good communication and customer service skills.
• Possess basic computer skills and able to prepare reports when required.
• Responsible, disciplined, hands-on, and able to work independently.