Workshop Controller

Workshop Controller

Average 44.5 hour week | 1 in 4 Saturdays | OTE £44,200

Here at Williams, our Workshop Controllers play a vital role at the heart of our aftersales operation, balancing people, productivity and quality to deliver the standards expected of a premium automotive business.

This is an opportunity to lead an established workshop team, influence day-to-day performance and make a real impact on efficiency, customer outcomes and team development.

Earnings and progression

We offer a competitive salary in the range of £35,250 to £40,000, with the opportunity to earn an additional £4,200 through performance‑related bonus.

This is a role where performance is recognized, offering the opportunity to grow your earnings over time while developing your career within a structured aftersales environment.

Working Pattern

This is a full‑time role, working Monday to Friday, 8.30am–5.30pm, with Saturday mornings worked on a 1‑in‑4 rota (8.30am–12.30pm).

About the Workshop Controller Role

As Workshop Controller, you’ll take responsibility for the smooth, efficient running of the workshop, ensuring work is planned correctly, technicians are supported, and vehicles are completed to the highest standards.

You’ll work closely with Service Advisors, technicians and management to manage workflow, monitor productivity and maintain quality, while supporting and developing the team around you.

This role suits someone with strong aftersales experience who enjoys leading people, solving problems and driving standards, rather than simply managing tasks.

What you’ll be doing as a Workshop Controller

• Controlling workshop workflow to ensure productivity and efficiency targets are achieved
• Supporting, coaching and guiding technicians to maintain performance and quality standards
• Managing job allocation, progress and completion in line with customer and business expectations
• Working closely with Service Advisors to support a smooth, professional customer journey
• Monitoring quality, rework and productivity to drive continuous improvement
• Maintaining a safe, organised and professional workshop environment

What we’re looking for

• Previous experience as a Workshop Controller, Workshop Manager or Quality Controller within the automotive industry is desirable
• NVQ Level 3 or City & Guilds qualification in an automotive-related discipline
• Strong leadership, organisational and communication skills
• Ability to work effectively within a busy team environment
• A professional and positive approach with excellent attention to detail
• Passion for the motor trade and a strong work ethic
• Full UK Driving Licence required

What we offer

• Extensive training and ongoing coaching
• Clear career progression opportunities across the Group
• Prestige staff car options and staff discounts across the Group
• Modern facilities and a professional, supportive team environment
• Generous annual leave – 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long‑term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why work for Williams

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you’re an experienced aftersales professional looking to take the next step in your career within a premium automotive business, we’d love to hear from you.

Apply now and join us in delivering The Difference is Williams as our new Workshop Controller!