Workshop Controller

Workshop Controller

The Workshop Controller is responsible for the day-to-day management of workshop operations, ensuring maximum productivity, efficient vehicle flow, high-quality workmanship and excellent communication across all departments.

Key Responsibilities

• Take overall responsibility for the daily workflow, efficiency and productivity of the workshop.
• Allocate work to technicians based on skill set, experience, availability and business priorities.
• Regularly monitor activity on the workshop floor, ensuring work progresses in line with agreed timescales.
• Ensure technicians have clear daily priorities and understand expected completion targets.
• Minimise downtime and maximise technician efficiency at all times.
• Manage vehicle progression from arrival through to workshop completion.
• Coordinate closely with the Yard Manager to ensure vehicles are available when required and moved promptly upon completion.
• Ensure technicians have the necessary parts, technical information, tools and resources to complete work effectively.
• Maintain accurate and up-to-date records of vehicle status, work in progress and completion dates.
• Liaise with Parts, Sales, Aftersales, Preparation and other departments to resolve issues and prevent delays.
• Ensure completed work is recorded correctly and vehicles are prepared for the next stage of the customer journey.
• Monitor work in progress daily and proactively identify delays, bottlenecks or quality concerns.
• Reduce rework, repeat faults and customer comebacks through effective quality control.
• Address workmanship concerns with technicians and escalate recurring issues where appropriate.
• Ensure completed jobs are closed, invoiced accurately and processed in a timely manner.
• Provide regular updates to management regarding workload, productivity, quality performance and operational challenges.
• Take ownership of workshop issues and ensure they are resolved quickly and professionally.
• Support the delivery of outstanding customer service through efficient workshop planning and execution.

This role is critical to ensuring the workshop operates safely, efficiently and profitably while maintaining the high standards expected by Yorkshire Caravans & Motorhomes and its customers.

Please email [email protected]

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Work Location: In person