Workshop Job/Quality Contoller

Key Duties And Responsibilities

• Job Allocation and Workshop Control
• Allocate repair orders (ROs) to qualified technicians based on skill level, experience, and workload.
• Ensure balanced job distribution to maximize productivity and minimize idle time.
• Monitor ongoing repair progress and update job status in the Dealer Management System (DMS).
• Track vehicle flow within the workshop - from reception to quality check and release.
• Ensure all job cards are properly filled out and signed off before closing.
• Productivity and Efficiency Monitoring
• Maintain workshop productivity and efficiency targets as set by the Service Manager.
• Analyze daily technician performance reports (efficiency, utilization, and proficiency).
• Implement corrective actions for performance deviations or bottlenecks.
• Support in preparing workshop performance reports and recommend process improvements.
• Coordination and Communication
• Liaise with Service Advisors to confirm repair scope, job priorities, and estimated completion times.
• Coordinate with the Parts Department to ensure timely availability of required parts.
• Communicate effectively with technicians on repair instructions, technical updates, and rework details.
• Provide timely updates to the Service Manager on workshop capacity, delays, or quality concerns.
• Quality and Safety Assurance
• Ensure all repairs are performed according to Nissan Service Standards and technical bulletins.
• Conduct random checks and final quality inspections on completed jobs before delivery.
• Ensure proper use of tools, equipment, and adherence to safety procedures.
• Maintain cleanliness and orderliness of the workshop area.
• Administration and Documentation
• Oversee proper documentation of repair orders, time logs, and job completions.
• Verify accuracy of job costing and labor operations before submission for billing.
• Maintain records of rework, comeback jobs, and warranty-related repairs for analysis.
• Assist the Service Manager in workshop audits and compliance reviews.
• Team Support and Development
• Assist in mentoring and technical guidance of new or junior technicians.
• Support in technical skill assessments and recommend training needs.
• Foster teamwork, discipline, and adherence to dealership policies among workshop staff.

Qualifications And Requirements

• Graduate of Automotive Technology, Mechanical Engineering, or related technical course.
• At least 3-5 years of experience in automotive service operations, with 1-2 years in job control or supervisory role.
• Strong knowledge of automotive repair processes, diagnostics, and workshop systems.
• Familiar with Nissan service procedures and DMS platforms (e.g., Autoline,SAP, or similar).
• Excellent organizational, communication, and multitasking skills.
• Ability to lead by example, with a proactive and quality-oriented mindset.