Workshop Manager & Technical Service Specialist (m/f/d)

Company description:

ZOLLERN North America L.P. is a company in the metal processing industry, headquartered in Ponchatoula, Louisiana. It is a subsidiary of ZOLLERN GmbH & Co. KG, which remains partly owned by the House of Hohenzollern-Sigmaringen and is part of the Fürst von Hohenzollern corporate group. ZOLLERN aims to become a significant player in drive technology and metal products in the American market. With this strategic decision, ZOLLERN North America is just beginning to establish its position through substantial investments in team expansion and its Ponchatoula location. Currently, ZNA is a small company under the umbrella of a large international German “hidden champion,” with ambitious growth plans and tremendous potential.

Workshop Manager & Technical Service Specialist (m/f/d)

Your main tasks:

• Overall responsibility for the planning, coordination, and management of all workshop operations, ensuring efficient execution of repair, assembly, and service activities
• Coordination and supervision of subcontractors, including scheduling, performance monitoring, and quality assurance
• Procurement and inventory management of auxiliary materials and operating supplies materials, spare parts, consumables, and external services to support workshop activities and customer projects
• Planning, scheduling, and monitoring of customer orders, repair jobs, and service projects within the ERP system
• Ensuring compliance with quality standards through inspections, process controls, and final quality checks before delivery
• Management of workshop resources, including personnel, equipment, tools, and capacity planning to meet customer and business requirements
• Close collaboration with sales, engineering, purchasing, and operations teams to ensure timely and cost-effective project execution
• Monitoring project costs, delivery schedules, and key performance indicators (KPIs) to achieve operational and financial targets
• Supporting customer communication regarding repair status, technical requirements, delivery schedules, and service expectations
• Reviewing technical documentation, work instructions, and repair specifications to ensure accurate execution of all workshop activities
• Driving continuous improvement initiatives focused on productivity, quality, safety, and process optimization
• Ensuring compliance with company policies, safety regulations, and industry standards throughout all workshop operations
• Maintaining accurate records and documentation of workshop activities, procurement processes, quality inspections, and project performance within the ERP system
• Providing leadership, training, and guidance to workshop personnel while fostering a culture of accountability, teamwork, and operational excellence

Requirements:

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical expertise and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel, including international assignments (approx. 20%)
• Team player (m/f/d) with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills

Benefits:

• Blue Cross Blue Shield Health Insurance and Guardian Dental, Vision, Life, STD, SCCD: Company pay for employee and spouse
• Human Interest Retirement Plan: 6% ER Contribution
• PTO Programm
• Sick Days
• Personal Days
• Paid Holidays

Contact persons:

Job related: Alexander Birkenmaier [email protected]

HR related: Andreas Engelke [email protected]