Workshop Manager

Key Responsibilities

• Plan, allocate, and supervise the daily work of technicians, panel beaters, apprentices, and other workshop staff to ensure efficient job flow and timely vehicle delivery.
• Review and manage job cards for all vehicles in the workshop, tracking status from intake through to completion and delivery, and proactively flagging delays to Operations/Management.
• Ensure all repairs and servicing meet MillHarbour Autos' quality standards, including a final quality check before any vehicle is released to the customer.
• Oversee the procurement and proper use of parts and materials for ongoing jobs, working with the Store Keeper to ensure availability and minimise downtime.
• Maintain the Tool Accountability Register, ensuring all workshop tools and equipment are logged, accounted for, and properly maintained.
• Enforce PPE usage and workplace Health, Safety & Environment (HSE) standards on the workshop floor at all times.
• Manage staff attendance, discipline, and performance within the workshop, escalating conduct or performance issues to HR in line with company policy.
• Provide accurate and timely status updates on all vehicles in the workshop to Operations, Customer Experience, and relevant stakeholders.
• Control workshop costs, including labour hours, parts usage, and wastage, working within approved budgets.
• Liaise with the Customer Experience Officer and Sales team on vehicle delivery timelines and any customer-facing repair concerns.
• Ensure comebacks (repeat repairs for the same fault) are minimised through proper diagnosis and quality control, and investigate any comeback to identify root cause.
• Support the SOP process by ensuring workshop procedures are documented, followed, and updated as needed.

Requirements

• Minimum of HND/B.SC in Mechanical/Automobile Engineering or a related technical field; relevant technical certifications are an advantage.
• Minimum of 5 years' experience in automotive workshop operations, with at least 2 years in a supervisory or managerial capacity.
• Strong technical knowledge across mechanical, electrical, and bodywork/paint repair processes for a wide range of vehicle makes and models.
• Proven ability to manage and motivate a technical team, including apprentices and casual staff.
• Strong organisational skills, with the ability to manage multiple vehicles and jobs simultaneously without compromising quality.
• Good communication skills, with the ability to explain technical issues clearly to non-technical staff and customers.
• Working knowledge of workshop safety practices and PPE requirements.
• Honesty and integrity in handling parts, tools, and workshop resources.
• Comfortable using basic digital tools for job tracking and reporting (spreadsheets, job card systems, WhatsApp for coordination).

Application Question(s):

• This role requires that yu work Monday through Saturday. Is this something you can work with?

Work Location: In person