Workshop Manager

A leading automotive sales, repair, and servicing company located in Lekki, Lagos. With expertise across multiple vehicle brands and a reputation for quality workmanship, professional service delivery, and customer satisfaction, we are seeking an experienced Workshop Manager to lead our workshop operations and drive service excellence.

Job Summary

The Workshop Manager will be responsible for overseeing the daily operations of the workshop, managing technical teams, ensuring efficient service delivery, maintaining quality standards, and driving customer satisfaction and workshop profitability.

Key Responsibilities

• Manage day-to-day workshop operations and workflow.
• Supervise technicians and support staff to ensure productivity and efficiency.
• Monitor workshop performance and service turnaround times.
• Ensure repairs and servicing are completed in line with quality and safety standards.
• Handle escalated customer complaints and ensure excellent customer experience.
• Coordinate diagnostics, repairs, bodywork, and general servicing activities.
• Manage workshop resources, tools, equipment, and inventory.
• Track and report workshop KPIs and operational performance.
• Support revenue growth through efficient service delivery and customer retention.
• Ensure compliance with company policies, OEM standards, and health and safety requirements.

Requirements

• HND/B.Sc. in Mechanical Engineering or a related discipline.
• Minimum of 5 years’ experience in automotive workshop management or service operations.
• Strong knowledge of vehicle diagnostics, repairs, and workshop processes.
• Proven experience leading technical teams and managing performance.
• Excellent customer relationship and problem-solving skills.
• Strong leadership, communication, and organizational abilities.
• Experience within Toyota, Nissan, or other OEM environments will be an added advantage.

What We Offer

• Competitive salary package.
• Career growth opportunities.
• Professional and dynamic work environment.
• Opportunity to contribute to a growing automotive organization.

Application

Qualified candidates should send their CV to [email protected] with the subject line: Workshop Manager

Job Type: Full-time

Work Location: In person

Work Location: In person