Workshop Operations & Customer Service Coordinator

About the role

As Workshop Operations & Customer Service Coordinator, you will be the main link between customers, workshop team, suppliers and management. You will help manage bookings, customer communication, parts, estimates, invoicing and workflow while ensuring information moves accurately between the front office and the workshop. This role requires someone who is confident, organised and comfortable taking charge when required. You will not be expected to perform mechanical work, however a genuine understanding of vehicles and mechanical terminology is essential.

Key responsibilities

• Being the primary point of contact for BYE Performance customers
• Managing incoming phone calls, emails and enquiries
• Discussing customer requirements and understanding the mechanical work being requested
• Communicating job progress, recommendations, estimates and timelines to customers
• Preparing and processing estimates, invoices and payments
• Managing workshop bookings and assisting with daily job scheduling
• Working closely with technicians and management to help keep jobs moving efficiently
• Ordering parts and liaising with suppliers
• Following up parts, approvals and outstanding customer information
• Assisting with stock control and inventory management

About you

• Strong automotive and mechanical knowledge
• An understanding of vehicle components, parts and common mechanical terminology
• Experience within an automotive workshop, dealership, parts, service advising or similar environment
• Confidence discussing vehicle requirements and repairs with customers
• Excellent customer service and communication skills
• Strong organisational and time-management skills
• The ability to prioritise multiple jobs and tasks
• A proactive approach and willingness to take ownership
• Good computer and administrative skills
• The ability to work independently without needing constant direction

About us

BYE Performance is a leading automotive performance workshop based in Welshpool, Perth, specialising in high-performance builds, modifications and performance solutions. We are a small, busy and growing team.