Workshop Receptionist

Overview

Join our dynamic team as a Workshop Receptionist, where your energetic and organized approach will be the first point of contact for visitors, clients, and team members. This vital role ensures smooth daily operations by managing front desk activities, handling communications, and supporting administrative functions with enthusiasm and professionalism. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, this position offers an exciting opportunity to contribute to a busy workshop setting.

Duties

Responsibilities

• Welcoming customers and dealing with enquiries
• Answering telephone calls and responding to emails
• Booking vehicles in for servicing, MOTs and repairs
• Discussing customers’ requirements and recording accurate job details
• Keeping customers informed about the progress of their vehicles
• Explaining authorised work, estimated completion times and costs
• Preparing invoices, processing payments and issuing receipts
• Liaising with technicians, parts suppliers and warranty companies
• Ordering parts and checking deliveries where required
• Maintaining accurate customer, vehicle and job records
• Carrying out general office and garage administration
• Identifying and explaining additional work recommended by the technicians
• Helping to keep the reception area organised and professional

Experience

• Previous experience in motor-trade service reception or garage administration is essential, preferably within an independent garage
• Good practical understanding of vehicle servicing, MOTs and repairs
• Excellent customer service and communication skills
• Friendly, confident and professional manner
• Strong organisational skills and the ability to prioritise a busy workload
• Confidence using computers and garage or office systems
• Good attention to detail and accurate record-keeping
• Ability to remain calm and helpful in a busy working environment
• Dependable, punctual and able to work well as part of a team

This role offers a vibrant work environment where your proactive attitude makes a real difference! We’re committed to supporting your growth while providing a collaborative space that values your organizational talents and customer service excellence.

Pay: £26,500.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Experience:

• motor trade: 1 year (required)

Work Location: In person