Workshop Supervisor

JOB DESCRIPTION – WORKSHOP MANAGER

Department: Workshop Operations
Reports to: CEO / Senior Management
Supervises: Technicians and Workshop Admin Team

Job Purpose
Manage the workshop’s daily operations, technical performance, customer service and resources. Ensure jobs are completed safely, accurately and on time while achieving management-approved revenue, profitability and customer satisfaction targets.

Key Responsibilities

1. Workshop Operations

• Plan and supervise daily workshop activities, allocating jobs according to technician skills, workload and delivery commitments.
• Monitor ongoing jobs, identify delays and arrange the manpower, tools and spare parts required for completion.
• Ensure each vehicle or equipment received has a properly documented job card, including customer concerns, inspection findings and authorized work.
• Coordinate with the technical team to keep job status, labour hours, parts usage and completion details updated in the ERP system.
• Maintain an organized workshop floor and proper custody of customer vehicles, keys and equipment.

2. Technical Supervision and Quality Control

• Oversee inspection, diagnosis, repair, maintenance and testing activities.
• Support the technical supervisor in resolving complex faults and recurring issues.
• Ensure repairs follow approved technical procedures and manufacturer recommendations where applicable.
• Arrange final quality checks and required testing before releasing vehicles or equipment.
• Investigate repeat repairs, workmanship complaints and warranty claims, implementing corrective measures.

3. Customer Service and Job Approvals

• Coordinate with customer service and admin staff to provide accurate estimates, progress updates and delivery commitments.
• Ensure customer approval is recorded before starting chargeable work or additional repairs.
• Review quotations for technical scope, labour requirements and parts accuracy before submission through the designated approval process.
• Resolve escalated customer complaints professionally and maintain records of agreed actions.
• Support customer retention, service follow-ups and improvement of customer feedback and Google reviews.

4. Revenue, Profitability and Cost Control

• Achieve monthly workshop revenue, productivity and profitability targets set by management.
• Monitor labour sales, technician utilization, job profitability and workshop operating expenses.
• Control unnecessary overtime, material wastage, repeat repairs and avoidable outsourcing costs.
• Review workshop profit and loss reports with accounts and explain performance gaps to management.
• Identify opportunities to increase workshop business, service quality and repeat customers.

5. Spare Parts, Tools and Equipment

• Coordinate with procurement and stores for timely sourcing of approved spare parts and consumables.
• Verify technical suitability and required quantities before purchase requests are submitted.
• Monitor pending parts, supplier delays, returns and warranty replacements affecting workshop jobs.
• Maintain tool and equipment accountability, including technician acknowledgments and periodic counts.
• Arrange preventive maintenance, calibration and repairs of workshop equipment as required.

6. Team and Resource Management

• Manage attendance, punctuality, work allocation and performance of workshop staff.
• Assess manpower requirements and recommend recruitment, training or resource changes to management and HR.
• Establish clear responsibilities and performance expectations for each team member.
• Conduct regular team briefings and coordinate technical training.
• Address performance concerns with HR and management, maintaining appropriate records.

7. Accounts and Administrative Coordination

• Ensure completed job details and supporting documents reach accounts promptly for accurate invoicing.
• Review open job card lists with accounts and the technical team, resolving pending jobs and documentation gaps.
• Ensure approved labour, parts and outsourced service charges are captured before job closure.
• Support accounts in resolving billing disputes and following up on workshop receivables.
• Ensure vehicle release follows the company’s payment terms and authorization procedures.

8. Safety and Housekeeping

• Enforce workshop safety procedures, use of personal protective equipment and safe operation of machinery.
• Maintain clear work areas, safe storage practices and proper handling of oils, chemicals and waste.
• Report accidents, damage, unsafe conditions and equipment failures immediately.
• Ensure staff follow emergency procedures and keep safety equipment accessible.

9. Reporting and Management Meetings

• Submit weekly and monthly reports to the CEO, keeping Mr. Uday and HR in the loop, covering revenue, targets, quotations, job status, productivity, technician utilization, turnaround time, complaints, repeat repairs and outstanding payments.
• Highlight operational challenges, resource requirements and corrective action plans.
• Attend the senior management meeting every Saturday and follow up on agreed actions.

Key Performance Indicators (KPIs)

• Achievement of workshop revenue and profitability targets.
• On-time job completion and average turnaround time.
• Technician productivity and utilization.
• Reduction in repeat repairs and customer complaints.
• Timely ERP updates, job card closure and invoicing coordination.
• Control of operating costs, overtime and material wastage.
• Tool, equipment and stock accountability.
• Safety compliance and timely submission of reports.

Qualifications and Experience

• Diploma or degree in Automotive Engineering, Mechanical Engineering or a related technical field.
• Minimum five years of relevant workshop experience, including supervisory or managerial responsibilities.
• Strong knowledge of diagnostics, repair procedures and workshop planning.
• Experience in team management, customer handling, cost control and ERP systems.
• UAE workshop experience and a valid UAE driving licence preferred.

Work Location: In person