Workshop Supervisor (Technician)

.Primary Duties and Responsibilities

A. Workshop Supervision and Technician Management

1. Supervise and monitor the daily activities and performance of all Service Technicians.

2. Assign and deploy Service Technicians to service locations or areas where vehicle servicing, repair, troubleshooting, or maintenance is required.

3. Monitor the progress and completion of ongoing vehicle service and maintenance activities.

4. Plan and coordinate technician assignments based on workload, technical requirements, priorities, and available resources.

5. Ensure that technicians are properly equipped and authorized for their assigned work.

6. Monitor adherence to established work procedures, service standards, and expected turnaround requirements.

B. Master Technician and Technical Support

7. Serve as the workshop's Master Technician and provide technical direction on complex vehicle concerns.

8. Troubleshoot and assist in resolving technical and service-related issues encountered by the team.

9. Diagnose or assist in diagnosing complex mechanical, electrical, electronic, and other system issues involving ICE and EV vehicles.

10. Review diagnostic findings and repair recommendations for difficult, recurring, or unresolved concerns.

11. Provide technical guidance to Senior Technicians, Technicians, and Junior Technicians when required.

12. Determine when technical concerns require escalation to the Service Manager, manufacturer, or other specialized technical support.

13. Monitor recurring vehicle and service issues and recommend appropriate corrective or preventive actions.

C. Quality Inspection and Repair Verification

14. Serve as the workshop's Quality Inspector for completed service and repair work.

15. Inspect and verify the quality, completeness, and correctness of repairs before vehicle release or endorsement.

16. Review completed work against applicable job orders, service procedures, manufacturer specifications, and inspection requirements.

17. Ensure that identified defects, additional repair requirements, and unresolved concerns are properly addressed before vehicle release.

18. Conduct or authorize appropriate functional checks and road tests when required.

19. Identify repeat repairs, workmanship concerns, and quality issues and implement or recommend corrective actions.

20. Ensure that service and repair documentation accurately reflects the work performed and findings identified.

D. ICE and EV Service Oversight

21. Oversee servicing, maintenance, troubleshooting, and repair activities for both ICE and EV vehicles.

22. Ensure that technicians follow applicable manufacturer procedures and workshop safety requirements for ICE and EV systems.

23. Ensure that EV high-voltage work is performed only by appropriately trained and authorized personnel using required safety controls.

24. Review complex EV-related technical concerns and coordinate escalation when specialized tools, technical information, or manufacturer support is required.

25. Ensure appropriate isolation, inspection, repair, testing, and reactivation procedures are followed for applicable EV systems.

E. Service Coordination and Customer/Vehicle Concerns

26. Coordinate with the Service Manager regarding vehicle-related concerns, repair requirements, maintenance schedules, technical issues, and workshop priorities.

27. Handle service-related concerns and complaints promptly and coordinate with the appropriate department for proper resolution.

28. Coordinate with Operations and other departments regarding vehicle-related concerns, service requirements, deployment, and scheduling when necessary.

29. Monitor the status of outstanding vehicle concerns and ensure timely follow-up and resolution.

30. Immediately report significant technical issues, safety concerns, service-related incidents, or conditions that may affect vehicle availability or safety to the Service Manager.

F. Tools, Equipment, Parts, and Service Inventory

31. Assist in monitoring the availability and proper use of tools, equipment, spare parts, and other service materials.

32. Monitor service inventory and coordinate requests for necessary tools, parts, and materials.

33. Ensure that workshop tools and equipment are properly used, maintained, stored, and available for assigned work.

34. Identify shortages, damaged equipment, or resource requirements that may affect service operations and report or coordinate appropriate action.

35. Ensure that parts and materials used for service and repair are properly identified, controlled, and documented.

G. Training, Coaching, and Personnel Development

36. Train, orient, and provide guidance to newly hired Service Technicians.

37. Provide technical coaching and practical guidance to technicians on proper inspection, diagnostic, repair, and safety procedures.

38. Observe technician work practices and address technical or procedural deficiencies.

39. Promote proper use of tools, equipment, diagnostic systems, and service information.

40. Support the implementation of technical training, product-specific training, and competency requirements as directed by management.

H. Safety, Compliance, and Workshop Standards

41. Ensure that Service Technicians observe proper safety practices and comply with company policies, procedures, and work standards.

42. Ensure required Personal Protective Equipment (PPE) and safety controls are used appropriately.

43. Monitor workshop housekeeping, vehicle handling, tool use, and other operational practices for compliance with established standards.

44. Immediately address or escalate unsafe conditions, incidents, damaged equipment, and other hazards.

45. Ensure that technicians do not perform work beyond their training, competency, or authorization.

I. Documentation and Reporting

46. Maintain and update service records, work orders, monitoring reports, and other service-related documentation.

47. Review service records and reports for completeness, accuracy, and proper endorsement.

48. Monitor technician assignments, service progress, completed work, outstanding concerns, and required follow-up actions.

49. Prepare or consolidate reports regarding significant technical issues, recurring concerns, service incidents, resource requirements, and workshop activities.

50. Ensure that relevant technical findings and service concerns are properly communicated to the Service Manager and concerned departments.

V. Authority and Limitations

· May assign, deploy, and monitor Service Technicians based on service requirements, workload, technical competency, and operational priorities.

· May independently diagnose, assess, and recommend corrective action for complex vehicle concerns within their training, competency, and authorization.

· May inspect and verify completed repair and maintenance work as the designated Quality Inspector.

· May require rework, additional inspection, or corrective action when completed work does not meet applicable service, safety, or quality standards.

· May provide technical direction and guidance to Service Technicians within the scope of their competency and company procedures.

· May recommend the use or procurement of tools, equipment, parts, materials, and technical resources required for service operations.

· Shall escalate technical concerns requiring manufacturer-level support, specialized equipment, or higher authorization to the Service Manager or appropriate technical authority.

· Shall ensure that EV high-voltage work is performed only by personnel with the required training and authorization.

· Shall not modify, bypass, or disable vehicle safety systems, EV safety controls, or workshop safety devices.

Shall immediately report significant technical issues, safety incidents, quality concerns, or service conditions that may affect vehicle safety or operations to the Service Manager.

Pay: Php19,000.00 - Php30,000.00 per month

Work Location: In person