Workshop Team Leader

Summary Leads a team of technicians on the workshop floor (mechanical, electrical or body & paint), allocating jobs, supporting diagnosis, checking work quality and meeting productivity and turnaround targets.

Tasks • Explain technical findings and repair recommendations to service advisors, and to customers when needed. • Handle basic workshop-related complaints and escalations, involving the Workshop Manager where needed. • Ensure the team follows OEM repair methods, MAG procedures and HSE rules. • Support technicians in diagnosing complex faults and agree the repair approach. • Allocate job cards to technicians based on skills, workload and promised delivery time, and manage daily workshop flow. • Carry out quality checks on completed jobs before handover to inspection, and correct defects. • Coordinate special parts orders and parts delays with the Parts team. • Follow up on repeat-visit vehicles to prevent comebacks. • Develop own technical and leadership skills through OEM and MAG training. • Track team productivity, efficiency and first-time-fix rate, and act on gaps.

Skill • Strengthens Customer Connections • Masters Service Conversations • Navigates Customer Challenges • Action Planning • Builds Customer Loyalty • Customer-Focused Approach • Policy and Regulation • Provides Technical Support • Review and Reporting • Troubleshoots Technical Issues • Work Scheduling • Maintenance Competencies Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals. Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Drives Results: Consistently achieving results, even under tough circumstances. Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Desired Candidate Profile

Education Technical institute diploma in automotive or mechanics. Experience 5 7 years of technician experience, including 1 2 years leading a team.