Workspace Support Technician

What Youll Do

Hardware Deployment Setup

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdges standard build specifications
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
• Perform hardware upgrades including memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site Deskside Support

• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals - installation, configuration, and troubleshooting
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management Inventory

• Maintain accurate asset records in the CMDB for all hardware under management - check-in, check-out, transfer, and disposition
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC Asset Management team
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.